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Business Profile

Auto Parts

Parts Evolved

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/07/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am attempting to contact Parts Evolved regarding a warranty issue for a catalytic converter I purchased (for a 1997 Ford Thunderbird) online from them. Something inside the secondary converter is making a tinny rattling sound.

    Through an **** message ****** *** from the company asked me to send a video of the issue and my vehicle's VIN number to **********************, which I did. I have not heard back from them and they do not answer their phone.

    I was not able to enter their proper postal code into the form on ***, but you can see their postal code on their website.

    Business Response

    Date: 05/07/2023

    Hi ******,

    This ticket seems to have slipped through the cracks. We are looking into it for you today and will submit all documents to our manufacturer for review ASAP.

    We sincerely apologize for the huge delay.

    Kind regards,

    ***** ***
    Parts Evolved Inc.

    Customer Answer

    Date: 05/07/2023



    ****** ******** *******



    I have reviewed the response made by the business in reference to complaint ID 20263308, and find that this resolution is satisfactory to me.

    If I have any further issues, I will file a new complaint.



    Sincerely,



    ****** *******

    Customer Answer

    Date: 04/10/2023

     
    Complaint: 20263308

    I am rejecting this response because:

    On February 17, 2023, I purchased a catalytic converter on **** from an account called premier_performance_canada, but the actual business name is Parts Evolved. Youll notice that the company boasts a 5-year warranty for the part on the **** listing. After installation later this year, the catalytic converter made a rattling noise. At the garage, I took a video of the rattle which was clearly coming from the inside of the secondary converter, near the middle of the unit. Parts Evolved did reply to me with the following on July 13: Hi ******, We received the following response from our manufacturer. Please read it and let us know if all suggestions have been explored/cancelled out. "I reviewed the video and then had **** review the video. The following is our opinion and you can advise on how you would like to proceed. If, you listen to the sound - it sounds like a rattle. In order to have a rattle like that there has to be metal touching metal somewhere. Loose substrate will not make that sound. We think that it can only be one of the following two options. There could be a piece of weld slug or ****** metal in the pipe. It, is on the split side which should be easy to loosen the clamp and remove it if that is what occurred. It may have been installed incorrectly and something is loose and hitting when the bang on it. The item itself could be hitting something they need to check for clearance. I'm sorry as I know it hard dealing with these things. Converters don't have any moving parts so it has to be one of those." Since then, I have written to Parts Evolved to let them know that my garage has ruled out all of the possibilities their manufacturer suggested. My garage has concluded that it is a manufacturing defect. FYI, Parts Evolved has not disclosed who their manufacturer is. After this latest follow-up, I have received no response from Parts Evolved regarding warranty.

    Desires resolution: replacement



    Sincerely,

    ***************************

Parts Evolved is NOT a BBB Accredited Business.

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