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Business Profile

Auto Services

Mr.Lube

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:25/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife took her 2018 Kia Rio into Mr. Lube for an oil change. They didn't perform the oil change properly. Her car ended up getting double the oil in it and a lose filter. My wife drove the vehicle with our kids and new baby for months and I only noticed when oil spots started showing up in the driveway. I inspected the vehicle and found that the oil filter was very lose. I could tighten it by hand. When I checked the oil level in her car I realized how bad it was. They had double filled her vehicle with oil. If the engine would have locked up they could have been killed. I called and informed the business manager of what had happened. He didn't think it was possible and told us to bring the car in. My wife brought the car in yesterday. They told her they were closing and to come back. She came back in today and they informed her that it the issue wasn't due to a loose oil filter and that her oil pan gasket was leaking. This is very dishonest. Especially considering our original complaint. They didn't address the oil overage with her at all. We found this place to be very dishonest and particularly incompetent in their business practice.

Mr.Lube is NOT a BBB Accredited Business.

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