We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Excavating Contractors

Ken Brown Excavating

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Excavating Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:19/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid Ken Brown Excavating Ltd to replace our interlocking brick near our front door. Prior to the job starting, I was quoted a FINAL amount for the work. Once the work started, the employee from the company did not seem to know what he was doing. He was told multiple times that he needed to compress the soil under the bricks, he was told he needed to add 12 inches of gravel before adding the stone dust OR use all stone dust. He did not. He requested an additional $50.00 for more bricks. This was agreed to. When the job was finished I was approached by this company for additional money. They wanted more money for the work - it was a bigger job then they thought as well as more than $50.00 for the bricks. I asked for a receipt for the bricks but they would not provide one. I asked what the final cost of the bricks was but they would not provide one. I paid $50.00 for the bricks and added what I was told was HST. In hindsight I think that had been included in the FINAL total and I was ******* - just to get more money. Two weeks after the job was finished, my interlocking brick started to sag. I phoned the owner and he said he "knew" that would happen. He knew his employee did a poor job but he was requesting additional money from me? He told me it would have to be fixed "in the spring". I have now written over 20 emails back and forth trying to get this situation resolved. The owner has said, "I never guaranteed the work". On their own website it states all work is guaranteed. He has pressed for me to write an absolution letter about his company BEFORE he will give me my money back. Not gullible anymore. He has indicated 5 or 6 times he will give me my money back so I can hire another company but when I wait for the e-transfer to arrive, it never does. Employees from other companies have ALL stated that they have never seen such a poor job in their working careers. The extra bricks in between layers were put in by us for safety reasons.

Ken Brown Excavating is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.