Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:17/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to clear the snow from my property they took the full payment but did not clear our snow once since the beginning of the winter I have reach out to the company and was told they will look in to it and get back to me but still did not we had almost 40 cm of snow and was told they came I showed them the picture of the drive way never cleared my tenants have been clearing the snow them selves if this company is not going to clear the snow what they are paid for should refund my money

  

  Business Response

  Date: 18/02/2025

  Good morning,

  I have refunded the amount that you paid by Mastercard back onto your original payment method.  You should see it in the next week or so on your statement.  I have attached a copy of the confirmation here for your reference.  I will also email the original to you at your address you have on your contract.  I have also canceled your contract as per your request.

  Just a note:  We have recorded logins as your address 22 times so far this season (we have geofenced every property that we service and they are locked into a route, whenever the operator runs that route and pulls into a driveway through the geofenced area it triggers a log into our system.  That way we can track when our operators are there), however we just cannot do much if the cars are always blocking our tractors from entering the driveway.  You will have the same issue with other residential snow companies.  As you are renting to several people with multiple vehicles I will suggest that you find a commercial snow company that can address your parking situation better.

  We are sorry that you have been unhappy with our services.  We have tried to accommodate your specific needs, however, residential snow companies are not for everyone.  Please be sure to, whatever company you go with moving forward, read the terms and conditions thoroughly before signing up.  That will eliminate a lot of angst for you.

  Wishing you well,

  *******

  Manager

  Andy's Lawn and Snow

  Customer Answer

  Date: 25/02/2025

  There is no refund yet I have checked multiple times once the refund is there we can close this case 

  

  Business Response

  Date: 25/02/2025

  Hello,

  As I mentioned before, I processed the refund back on to your original form of payment.  It has only been one week since I processed it.  It often takes 7-10 business days for it to show back on your credit card, that would be 2 weeks.  Please give the bank time to sort it out.  I have added the refund receipt here for your reference.

  Sincerely,

  *******

  Andy's Lawn and Snow

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a similar problem with Andy’s Snow Blowing and Lawncare as the previous complainant in 2021.
  
  Last season, my next door neighbour’s hired this snow blow service. Several times last year we saw the snow from our neighbour‘s laneway blown onto our lawn. We called our neighbour about this. They called Andy’s at least twice, complaining about it with no change.
  
  This season, the same problem occurred continuously. The majority of the snow this winter has been blown from our neighbour’s lane way onto our property. There is a significant difference in the height of our snow bank versus our neighbour’s snow bank on our front lawns. Over the last month, I have left at least two complaints on Andy’s voice mail regarding this problem, with no change.
  
  ANDY’S, PLEASE NOTIFY YOUR STAFF ABOUT THIS PROBLEM!
  
  STOP BLOWING OUR NEIGHBOUR’S SNOW ON OUR LAWN!
  
  BLOW IT ON THE LAWN OF THE PERSON THAT IS PAYING FOR THE SERVICE!

  

  Business Response

  Date: 03/03/2023

  Thank you for letting us know that this issue has continued.  We have spoken with the employee about this issue each time that you have called.  I apologize for it continuing after that fact.  I will once again revisit this with his direct supervisor and have him address the issue.  If there are any resulting damages to your lawn, we will provide repair at our expense.  Please email us at ************************ if you need to speak with us regarding this issue. Sincerely, Andy's Lawn and Snow

  Customer Answer

  Date: 03/03/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 19531171, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** *** ***********

   

  Thank you for your email.  Although most of the time it was one employee that did the snow blowing, there was at least two other employees that did the snow blowing on our lawn.  I think you need to educate ALL your employees about blowing snow on the lawn of those who have paid for the service and not on other lawns like my lawn.