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Business Profile

Fitness Center

Orange Theory Fitness

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went there for 2 months in 2023 and quit for medical reasons. In January 2024, my family members paid for a month as a birthday present. I decided to pay for one month on my own as well. I spoke to a manager who called me and knew my situation was and they were super supportive and nice. I did not go in until February, and let the management know about my situation and they said no worries, do the 2 months and we will see if you want to continue. March came around and I was not able to go in yet, I asked if they could provide me the two months, instead they offered 8 classes, which was ok by me. I wasn&#**;t feeling great so I did not reup. Little did I know, they were charging my card since the beginning of that year. I called the manager to ask them about it, and mentioned I hadn&#**;t been to the classes for 8 months at that point. The person I spoke to at this point was saying I signed papers saying I was a full member and I should have called them, but I was not aware of this. They charged my card over 1000 dollars at this point. According to their system I went to a different gym for four classes, which is not true, I had no idea they had one nor it&#**;s location. They are refusing to give my money back and when they claimed they were canceling the membership, they still tried to charge me. Its a good thing I canceled my card. And through out the whole conversation, I asked about the people I spoke to, and apparently they no longer work there.

    Customer Answer

    Date: 20/01/2025

     

    I havent heard from Orange Theory yet.

    This is a copy of the Membership that Orange Theory emailed me when I first complaint about the overcharge on my credit card in early December 2024.  Apparently signed in 2024??

    I noticed that my name is misplaced in several places, my date of birth is wrong, and that is not my hand writing.

    I dont know the date it was signed.  The document looks strange, and I dont believe I signed it, eventhough it shows my initials.  I wonder if this is my initials from my past membership (2022)

     

     

Orange Theory Fitness is NOT a BBB Accredited Business.

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