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Business Profile

Housing Consultants

Home Assist Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Housing Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November I saw an ad on ******** for Permaligts. I called ***** at ************ to get a quote. On Nov. 19th 2024 he came to our home and we were given an estimate to installing Permalights on our home. We were assured this could be done and have a picture of what it would look like. We booked them to do the installation and were told it would be on Dec. 6th. We picked out the colour of the track we wanted and paid them half of the cost which was $847.50 On Dec. 6th we waited and there was a no show so we called and were told maybe Tuesday again no show. This went on for a few days. Finally on Dec. 20th they were to install at 8:00 am. At 10:15am they finally showed. After the installation was done I was not happy with the way it looked. They did not use the colour track I had chosen, the cuts on the track did not meet up together, and a piece was left at the end of the house with no track. Above the bay window the lights are pointing outward and into my neightbour window across the street, when the lights should be pointing down. The owner ***** came here on Jan. 3rd as he still had not showed us the app to install and how to use it as promised and also to collect the other half of the payment. I explained to him that I was not happy with the way the track was and the colour. He put a piece of track at the end of our house that had been left bare, showed us how to use the app and I paid him the amount owing $847.50 less $200. as I was still not satisfied with the job. His advertisement stated satisfied guaranteed of which I wasn't. We were informed the lights have a warantee for 5 Years. After ***** left on Jan. 3rd. I noticed that the name on my invoices had the wrong name and two different invoice numbers. I called ***** right away to inform him and ask for a copy to be sent to me. I have yet to see it corrected and have called him numerous times, text him and emailed a few times and still have had no response to this. I am blocked.

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