Reviews
This profile includes reviews for RPM @ Home Team's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 21 Customer Reviews
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Review fromJ.P. L
Date: 07/11/2023
1 starJ.P. L
Date: 07/11/2023
One star because no star is not an option.Salesman came to the door and told us the houses on our street were 37 yrs old and needed upgrade to the attic insulation. The *** truck, down from ******, would be doing work on the street in a few days and good deals would be available. We agreed to have an estimator come to assess the work needed. He came next day and told us our attic was overtaken with mold and had to be treated with chemicals, the existing insulation had collapsed, was wet, and needed to be removed and replaced, there was only one baffle and at least 30 needed to be installed, the * value needed to be raised to *70, so that after setting it would provide *60. When I mentioned I would seek local estimates, he warned me that local contractors would say there is no mold "because they don't like dealing with mold"The estimate was outrageous ( $11,000.+), so we called for other estimates from local contractors. Based on two local estimates, it turns out there is NO mold, there are 24 baffles in good working order and the existing fiberglass batt is dry and still provides * 30. Only desired improvement: topping off the batt with blown cellulose fire and mold resistant insulation to *60; no need to reach * 70. The estimate: 20% of the *** quote.Beware of door to door pressure sales and the outright lies that shape their estimates.
RPM @ Home Team
Date: 08/11/2023
Hello ******** would like to investigate further by discussing with my team to see who attended your no obligation site visit. We do not condone lying or misleading from any of our team and it is dealt with immediately if confirmed. I have no way to verify or discuss with my team. Please feel free to contact me via email at ********************************** so I may determine who visited your home. We have been removing and installing insulation for 5 years and we are not perfect but we certainly do not set out to mislead anyone. I look forward to hearing from you so we may address properly.Thank you.Sincerely,******** Team.Review fromScott L
Date: 11/10/2023
1 starScott L
Date: 11/10/2023
I strongly DO NOT recommend this company. They solicited me with door to door sales.when I called and made an appointment they never showed up or called **** called back and after they played like they werent aware of the situation I made a second appointment..again they never showed up or called.so I called them back and again after they filled my ears with excuses I made a third appointment.they again did not show up.at this point I was very disappointed. I called them and left messages but they would not return my calls.finally I received a text message asking me what they could do for me? After numerous times calling I finally got through to their phone service and asked to speak with the ownerhe was not available. About ***** minutes after the owner text messaged me telling me that the company tried calling me many times but there was never an answer. Obviously not the case but he left me his number to call him and so I did. After realizing that he was not interested in understanding that his employees made 3 appointments with me and not show up to one wasting my time on 3 different occasions all because I wanted to give his company some business. I decided at this point to cut the conversation and hang up. The BBB has given this company an A+ rating which is a mistake and misleads clients especially when its door to door sales.RPM @ Home Team
Date: 13/10/2023
Hello and good day **************. Thank you for your feedback as we appreciate any and all feedback to insure we are offering the best customer service we can. Our field teams simply inform potential clients like yourself of our service in the area. If interested they book an appointment for a follow up visit to provide a no obligation site visit to enter your attic. We do not sell at the door.Since we spoke last we have BOTH come to a better understanding of what happened with the previous team which we have since replaced. The issue you had was ************ we had with the previous team and hence why they have been replaced. I understand you have spoken with our new Regional Manager. At this point I can only offer my apologies for the confusion and misunderstanding as to how your appointment was handled. We have made the necessary changes to insure we offer a better quality of service. The ******** office is our newest location of 5 and we have amazing customer service in all our locations which can be seen from our customer reviews. We look to copy that level of service in our ******** office and confident that the new team promoted to mange this location will uphold the same level of service. Sincerely,RPM *********************Review fromMichelle B
Date: 31/08/2023
5 starsMichelle B
Date: 31/08/2023
Prompt and ************************ who are focused on the job at hand. Received before and after photos. Am very please with the work done and would not hesitate to recommend this company.RPM @ Home Team
Date: 05/09/2023
Hello and good day ********. ******** Team would like to thank you for choosing us for your attic insulation needs and for taking the time to leave us your feedback regarding the job an dour team.Sincerely,RPM Home TeamReview fromDarren H
Date: 18/08/2023
5 starsDarren H
Date: 18/08/2023
The install team were great adding mold prevent and baffles Kassahya and *** were professional. I also got before and after pictures.RPM @ Home Team
Date: 21/08/2023
Hello and good day ******. Thank you so much for taking the time to leave us your feedback regarding our team and how they performed. We appreciate you choosing ******** Team and your kind words. We will be sure to pass along to the team.Sincerely,******** Team.Review fromGeorge & Kathy S
Date: 30/07/2023
5 starsGeorge & Kathy S
Date: 30/07/2023
Very pleased with the work that was done. It was a 5 hr job of removing mold, old insulation, adding baffles and cellulose insulation in our attic. ***** and ****** were very professional and kept us informed of each step along the way. We got before and after pictures as well. We would recommend this **********************RPM @ Home Team
Date: 31/07/2023
Hello and good day *************** Thank you very much for choosing RPM and taking the time to leave us your feedback and review. We really appreciate it. We will be sure to pass your comments on to your team.Sincerely,******** TeamReview fromSelwyn R
Date: 27/07/2023
2 starsSelwyn R
Date: 27/07/2023
I would not recommend this company. Their services were engaged after solicitation by a salesperson who came to my door, followed by an estimate provided by a follow up individual. Two installers came to do the job on 11th July and said it would take three hours. They finished in an hour and a half. I requested pictures of the completed job. I gave them my email and was advised that the pictures would be sent to me. A week passed and I had not yet received them. When I contacted the individual who came and did the estimate, he informed me that he is no longer with the company. He provided the name of a person to contact and a phone number. When I checked the area code the number is in *************. I sent a text anyway, no reply to date. It is now been two weeks since the job was completed. I shall try to reach company office in the **** Beware of door to door sales soliciting.RPM @ Home Team
Date: 28/07/2023
Hello ******. I apologize for the delays with our team. We have an amazing reputation for customer service and support and your request has clearly been mishandled. I will look to rectify immediately. Please contact me directly with your contact information and address so I can get to work and get you what you need. My contact is [email protected] the door to door soliciting, our teams are trained to be courteous and respectful of everyone. If you have anything particular you are concerned about please let me know in the email.Sincerely,The ******** TeamReview fromBrian P
Date: 26/07/2023
1 starBrian P
Date: 26/07/2023
RPM Groups MYRATE ENERGY (SUMMIT ENERGY)This company is a total scam. They will make promises that aren't true. Lower your energy rate ok (if that means you will pay double than your usual bill) then what they say is true. They throw numbers at you that look impressive. I signed up blindly my bad. When I called to cancel they made it seem easy, then they drag there heals contacting ********* company to squeeze another payment out of you that is double your normal rates. If you hear there name slam the door and deadbolt it. Save yourself a large amount of aggravation.RPM @ Home Team
Date: 27/07/2023
Hello *****. I am sorry for your concern above. This BBB page is reserved for RPM Home Services, an Attic insulation company. I understand how the name may confuse it with The RPM Groups but we are a separate company. We are not the energy company you speak of. Sincerely,RPM @ Home TeamReview fromRobert D
Date: 07/06/2023
5 starsHello We recently had your company do our attic installation we could not have had a better experience. ****** was very good at explaining everything top to bottom that needed to be done. The two service gentleman were fantastic and very pleasant and did a great clean up afterwards. I would recommend your company and Sales person to others. Special thanks to *** when he came to our door and was very honest. *** and ***********************Review fromJ_ Q
Date: 04/06/2023
5 starsI was quite happy with the attic inspection on 2023-05-25 by ******. He was friendly, fast, efficient, and very knowledgeable. He answered any questions I conjured up and provided much more info besides. If I need attic services in the future, I'll call RPM because of this visit!Review fromJeff Y
Date: 11/04/2023
5 starsJeff Y
Date: 11/04/2023
Generally not a fan of door-to-door solicitations but we took a chance and booked an appointment to assess the quality of our attic insulation in our 19 year old home. The young lady arrived on time and inspected the attic. To my pleasant surprise she determined there was 18 inches of fluffy insulation, the attic was dry and air circulation was good. No new work required. My faith in honest workers is restored!RPM @ Home Team
Date: 12/04/2023
Hello and good day **********. Thank you so much for taking the time to leave us your feedback regarding your most recent interaction with our team. As a company we do our best to instill the best values in our people so people like yourself are treated properly, fairly & honestly. Reaffirmations like yours feel good for a small but growing company like ours. Much thanks.Sincerely,******** Team
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