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Business Profile

Internet Services

Primus Canada - Business Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:15/02/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We (my business) were waiting for our 36 month contract to end so we could cancel our primus account without penalty. We cancelled this January and received a $750 final bill. They stated that in section 3.2 of our contract which began in August it states that after the 36 month contract ends the contract auto-renews for a year. So we had to pay out Jan to August. Is that not a 48 month contract??? The section 3.2 was never brought to our attention and this is simply a four year contract because at no point can you cancel the 36 month contract without penalty to the auto renewed year. It is a false 36 month contract. There is a penalty if you do not stay the extra auto renewed year. **** ** * ****** ***** We were in an unknown four year contract and it was never brought to our attention when we cancelled. We simply received the $750 bill after cancelling and had to deal with accepting that we signed a 36 month contract that auto renews after one year that you cannot get out of without penalty.....so a four year contract that is never brought to your attention at any point in time unless you cancel after what you were told was a 36 month contract. We do not appreciate receiving a $750 bill after waiting out 36 months to begin with. This is not made clear to be a 48 month contract at any point, not even prior to cancelling. We are very unhappy. We have paid our bill up to date and returned all equipment it is just this final bill that remains unpaid.

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