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Business Profile

Lawn Maintenance

Lawn Mower Man

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 21, 2023 I received a quote for lawn care services which included bi-weekly grass-cutting packages from May to October that include mowing of both the front and back of your property, weed-whacking around your home, walkways, and flower beds to achieve a manicured appearance. We also provide blowing services to clear grass clippings from your steps and walkways, ensuring a clean and tidy look.Our team is equipped to handle all pre-defined services. The quote was for 10 cuts between May and October.I paid in full for the season; $500.00+ tax (total $565.00) on May 23, 2023. I received 6 of 10 lawn maintenance appointments. On September 11, 2023, I received a text message from the owner saying they were temporarily suspending operations for the season with the intention to come back stronger next year due to challenges. I asked if they intend to refund their customers and their response was Due to the financial challenges weve faced this season, including unexpected equipment repairs and maintenance costs, we find ourselves in a difficult position. At this moment, we do not have the extra funding available to provide refunds.We want to be transparent with you. As the owner of Lawnmowerman, I am currently in the process of returning to my previous job to secure the necessary resources to address our financial situation and ensure we can come back stronger next year.We understand that this may be disappointing, and we sincerely apologize for any inconvenience it may cause you.I am owed $200+tax (total $226.00).

  • Initial Complaint

    Date:11/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lawnmower Man insisted on being paid for an entire season up front, and then refused to provide service after August. Lawnmower Man also refused to provide a refund for September and October.

Lawn Mower Man is NOT a BBB Accredited Business.

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