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Business Profile

Pest Control Services

Insight Pest Solutions

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Reviews

This profile includes reviews for Insight Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Insight Pest Solutions has 5 locations, listed below.

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    Customer Review Ratings

    2.09

    Average of 11 Customer Reviews

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    Review Details

    • Lee R.

      Date: 17/08/2022

      Lee R.

      Date: 17/08/2022

      This business is a scam - ******************* came to my door saying names I had never heard claiming to be your neighbors he signed up (they didn't) and wouldn't let me read what I was signing (made sure sun was right on ipad) and then wouldn't send me the contract immediately citing technical issues etc. He promised over and over that I was just signing that it WASN'T a contract and for single use only but when I get the email with the contract (thank goodness I read it) it says I signed a 1 year contract and have 3 days to get out of it. I did contact them and told them what a dirty business this was (they didn't seem to care) and they cancelled it (after sending me message saying I was going to be charged cancellation fee but I think this truly was a mistake). Would highly recommend steering clear of them altogether as looks like I am not the only one who has had this happen to them (but seems like I had the best outcome).

      Insight Pest Solutions

      Date: 17/08/2022

      Hello ***, thank you for taking the time to reach out with your concerns. I'm very sorry to hear that you did not have a positive experience with us. All of our sales representatives face a myriad of obstacles while out knocking on doors all summer, including technical issues and weather factors. This does not excuse a variance from how we approach our sales conversations, but please be rest assured that none of it is intentional on our behalf. We want all of our customers to completely understand what they are signing on for prior to engaging services, including ensuring that the service agreement is emailed promptly for review. It does sound, by your comment, that you were able to receive the agreement and review it and make an informed decision. Ultimately, sales conversations can sometimes be hyperfocused on one part of the entire program and all of the information becomes lost in the chat. For this, we definitely apologize. We have many, many customers who continue to use us year after year for their pest control needs who signed on at their front door with a sales representative as well!Please don't ever hesitate to reach out to our office to answer any questions or concerns!

    Insight Pest Solutions is NOT a BBB Accredited Business.

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