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Business Profile

Pest Control Services

Pest Control Center Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 19, 2020, PCC (Pest Control Center Inc.) sent employee **** to our house. We were looking for an exterminator to rid our home of mice. When he arrived, we explained that we were concerned that the mice were accessing the house through the roofline or the chimney area. **** told us that he didn’t have his ladder with him so could not inspect the roof at that time. He also indicated that it would be a waste of his time to try to find and close up entry points as mice can gain entrance from very small holes. Instead, he proceeded to put poison around the interior of the house and the exterior (including our dog run!) and told us the mice problem would be gone within 2 weeks. He charged us $994.40 and said we were under warranty for 6 months. Over two weeks later we were still hearing mice in our walls and catching them in traps so we called back. This time the owner, **** came to inspect. At that time he informed us that he was not fully licensed to use a ladder to fully check the house and proceeded to patch a few areas. Six weeks after the initial visit, we are seeing mice running through the house during the day, are catching them in traps and are hearing them in the walls. There is no improvement and the situation is worse that it was when we initially contacted them. We arranged for **** to come by on Friday, December 2nd to find the entry points but he did not show up. He said he would instead show up the next morning. The next morning, ****, the employee who didn’t think it necessary to plug up holes told us he would be coming in ****’s place. We said we were very dissatisfied with our service and needed to see **** himself. I asked that **** come either today, tomorrow or next Saturday but have not heard back. We would like to hire a reliable, fully licensed company approved by BBB to help us but are out 994.40$ and do not have extra funds to pay for someone else to do the work we contracted to have done by PCC.

Pest Control Center Inc. is NOT a BBB Accredited Business.

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