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Business Profile

Pet Sitting

Vet Tech Pet Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Sitting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was unhappy with the last pet sitting service I received from Vet Tech Pet Services and they were unreachable for over a week after I returned home and had a problem. I asked how I get my house key back on April 1, 2025. I then scheduled two different drop off times using their online booking system and these appointments were not accepted. There were numerous emails back and forth and on April 16, I asked to hear back from them by April 17 at 5 p.m. or I would seek additional help with this issue. They then indicated that they would mail my key back to me. I followed up with an email on April 23 indicating that I trusted they would mail it as soon as possible. I have not heard back and I have still not received my house key. I am hoping the BBB can help me encourage them to return it to me.

    Business Response

    Date: 02/06/2025

    Thank you for reaching out. We appreciate your patience and apologize for the delay. We faced legitimate emergencies, illness, and deaths within the business. Your key will be mailed by June 3 2025. We thank you for several years of great service.

    Customer Answer

    Date: 10/06/2025

    Complaint: 23317036

    I am rejecting this response because: I have not received my key yet or a tracking number for the package.

    Sincerely,

    ***** Menchions

    Customer Answer

    Date: 17/06/2025

    I wanted to let you know that I received my key by mail yesterday afternoon. Thank you for your help getting this matter resolved.


Vet Tech Pet Services is NOT a BBB Accredited Business.

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