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Business Profile

Protective Covers

Glitty.co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Protective Covers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May ********* am writing to file a formal complaint regarding a Glitty product I purchased in April 2022. I received the product in May 2022, and within just one month, I began to notice significant damages. By June 2022, the product showed clear signs of wear and tear, which only escalated over time.Despite the purported quality of materials and craftsmanship, the top and bottom parts of the product were completely broken by the end of 2022. This rapid deterioration is unacceptable for a product that was marketed as durable and of high quality.Attached to this complaint, you will find supporting documentation, including photos of the damages incurred.I paid a total of $149.00 for this product, and I am deeply dissatisfied with the quality and longevity of my purchase. As a resolution to this matter, I am requesting a full refund of the price of the product or any other remedy that the company may suggest. However, any proposed solution will be subject to my acceptance.I appreciate your prompt attention to this issue and look forward to a resolution.Sincerely,***********************************

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