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Business Profile

Real Estate Rentals

Envie Suites

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Rentals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a studio built by ******** in 2021 at ********************************************************. There was a signed contract from Sept2021 between ******** ( builder), Envie property management and us for an offered guaranteed leaseback guarantee in the amount of 1145 $ per month during the 3 year agreement. ********/Envie have breached the contract by not remitting any money owed to us in October 2023 although they promised a 4% annual interest ( without a firm date of payment). July payment was also missed without any clear explanation or payment term. They have also missed the due payments (2-3 months in some cases, owed to many other condo owners in the same building despite the agreement stating clearly oayment on the 15th of each month).There is a real lack of transparency and respect to the owners by ignoring our emails when we push for a written solution or payment by a certain date. Envie also wants to collect rent from my tenant in September although our agreement ends on August 31, 2024 and I told them I will collect it myself. Envie has ignored my request and I am afraid that they may not remit that to me either I would simply want ********/Envie to pay the amounts owed to me asap.Thank you ****

    Business Response

    Date: 20/08/2024

    We have provided a written response to ********************* as of August 15th, 2024. The written response provides details of the situation and also a scheduled payment plan to cover all of the requested amounts. We are not disputing the requested outstanding, but simply need some time to cover the necessary payment.

     

    Customer Answer

    Date: 20/08/2024

     
    Complaint: 22114739

    I am rejecting this response because:

    It is not an officially signed payment plan resolution without any guarantee of non-default or a guarantor.

    if the stated conditions are met then it would be acceptable to me. 

    Sincerely,

    *********************

Envie Suites is NOT a BBB Accredited Business.

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