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Business Profile

Smart Home Security

Capital Alarm Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Smart Home Security.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:30/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Capital Alarm keeps billing me for a service they are not providing. I asked them to stop but they refuse to stop. I have sent them multiple emails and even told them I would file a complaint with the BBB but they are not taking it seriously. It is delay after delay.

    Business Response

    Date: 07/11/2023

    To whom it may concern:

    ******************************** has been an excellent customer for many years and he recently sold his house and advised that he would like to cancel the monitoring services. ***************** advised of the cancellation on October 3rd. 2023. This cancellation request came via email and ***************** was advised that the last debit will be in October, as we required 30 days notice of cancellation of services. ***************** advised that he sold his house in August and would also like to be reimbursed for the charge in September. ***************** advised that he sent the request earlier, but we have no such record and the last debit was in fact in October for a total of $39.54. There is no money owed to ****************** as all transactions were valid, but as a good gesture, we offered to reimburse for the month of October and issue a refund of $39.54.

Capital Alarm Inc. is NOT a BBB Accredited Business.

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