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Business Profile

Gloves

Canada Gloves Direct

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gloves.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:24/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 10 boxes of gloves from you guys back in August (***** ****** ******* 6mil Examination Gloves). Order date should be August 5th 2022 at around 8:40pm EST.
    The order confirmation # is: ********* ************.
    The subtotal was $99.90 and after taxes I paid a total of $137.07.
    I have order from you guys in the past and usually it only takes a month at the longest to receive my items.
    It's now half way through January (January 18th 2023) and I haven't recieved. The "shop" app is telling me that it's shipped but they can't find a tracking number for it.
    I'm starting to worry that it might have got lost or someone just forgot to send it out. I also tried contacting you guys through just your email address and got no response.
    I'd like any kind of update, can they be resent? Can I get a refund of you were out of stock when I ordered?
    Please get back to me with any and all options available to me. I have screenshots as proof too. Now it's April 22nd 2023 and still no word.

  • Initial Complaint

    Date:06/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 2022 I ordered a case of gloves for $117.40. I received a confirmation email stating the order was received and preparing for shipment. Order #****. Payment was taken but shipment never received. I have emailed the company through the website numerous times, as that is the only method of contact. I have even asked for a refund but I have not received any response. The website is longer available.

  • Initial Complaint

    Date:03/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    placed order for gloves on Nov. 20, 2022 for a total of $43.47. Received notice right away that order was received and shipment was being prepared. Money transaction was completed but shipment never arrived. Only way to contact company was to fill out a form on their website. As of today (Jan. 3), I have not received a response to my email.

  • Initial Complaint

    Date:02/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order in August of 2022 for an online order for gloves and masks. I never received the order. There is no phone number to call. All concerns are addressed through email support. I have attempted to contact them on multiple occasions. I even left a message on the number filed on BBB site. No reply. My order was for $220.47 Cdn. I went through on my email but no product was delivered. * **** **** ****** **** ******** ********** **** ******* ** ******* *** ** **** ******* ***** ********* *** ****** ****** ******* *** ********  All I want is my order as I paid for...

  • Initial Complaint

    Date:19/10/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refund and explaination as to why I my order was accepted, payment processed but when I reached out
    I was ignored and my phone number was blocked.

Canada Gloves Direct is NOT a BBB Accredited Business.

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