Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Landscape Design

Christopher Landscape Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:21/06/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Christopher Landscape Construction completed work at my property in October, 2021 and August 2022. The company is not honoring the four-year warranty covering materials and workmanship which is stated on his invoices. I contacted ***********, the owner and his office several times regarding the issues and since May 15/24 he has been ignoring, not responding to calls and basically not following up on any of my emails and messages.

    Over past 3 years my natural stone steps have shifted. I have emails advising him of their shifting from 2022 , 2023 and now in 2024….. this issue still has not been resolved. Last year they donkey kicked the steps which fixed it temporarily. * ******** * ******* ** *** *** ******.

    In 2022 Christopher landscape Cleaned and sealed my steps. The steps have been damaged due to their crew using acid cleaner and scrubbing to clean tape marks or because of the sealant that was used. The sealant they used indicates on the can not to use on polished stone . Now there are visible white scratches, marks, rough spots and stains on the steps. He suggested sealing the steps again, however this will not solve the issue of the damages and also I don’t plan to seal the steps again as this was a slip hazard the year it was sealed and ever since they were sealed now they don’t look as nice and have white stains,
    *** **** ********* * ** ********* *** ******** *** *** **** *********** ********* ************ *** ** **** *** *** **************** *** ** **** ***** **** ***** *** ******** ***** ** **** ***** .
    I am requesting that they:
    1) Repair the issue with steps shifting, which was originally agreed to. The repairs his crew provided in 2022 and 2023, were temporary, and did not resolve the issue.
    2) Replace the damaged steps caused by their crew having used sealing, acid cleaner and scrubbing during a follow-up cleaning and sealing process in August 2022
    Hoping to get this resolved and not have to take legal action. But I will if nexessary

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.