We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Logistics

ShipCanada Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Logistics.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:22/06/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked their shipping service today to ship my personal items to Toronto from Chicago. I called their customer service multiple times during the day and they kept saying that pickup window is between 2pm-7pm, with no particular details or any helpful information. I have waited for hours and there is absolutely no sign of them, no note, no call and this makes my situation very difficult as I am planning this big move cross country. They dont have anyone on customer service after hours so at this point I basically have no idea what is happening. I made the full payment when I confirmed my booking. I think they should give some sort of heads up for expected delays. I would like them to do something about this as I have planned multiple things dependent on this which I have no idea how to go about now. I really need this pickup done today

    Business Response

    Date: 22/06/2023

    We understand that shipping one's personal effects can be challenging and stressful.  When using by economy courier service (as opposed to a moving company) it is important to understand that all services are still pursuant to our regular terms and conditions and we cannot guarantee pickup times as drivers have on average 30-40 pickup/deliveries per truck.  Our booking agent is following up with our local pickup agent in your city and will advise as soon as possible.   If you find standard courier is not appropriate for your requirements, please let us know and we will issue a refund in full.  

    Customer Answer

    Date: 22/06/2023



    Complaint: ********



    I am rejecting this response because:

    I understand this is a shipping service and not conventional movers and there maybe delays and such. However there is no communication from anyone to give any heads up for expected delays and no way to contact the assigned driver or what and absolutely no assurance. I would have asked for refund but it is too late for me to find any other service in such a short time as I move out this weekend. I understand delays are normal but 2 days? That probably speaks more about your management than the nature of shipping by courier company.




    Sincerely,



    ****** ***

    Business Response

    Date: 27/06/2023

    Thank you for the response.

    Our terms and conditions of service are comprehensive and in accordance with generally accepted service standards for our industry.  A customer can only engage our services and book a shipment once our terms are explicitly accepted.  Terms for our express courier service can be found in your booking contract as well as posted online at https://*****************/terms-and-conditions.php   

ShipCanada Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.