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Business Profile

Sandwiches

Subway Sandwich

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an Online order via the Subway App and accidently selected the wrong store. The App defaults to the last store ordered from and does not provide a warning prompt to switch stores. I view this as an issue with the App and have notified Subway. The store I selected was 3 hours away from my location. Immediately following placing the order, I realized my mistake and called the store 8 times. They answered after 18 minutes of me placing my order. I explained my situation and they refused to cancel my order and issue a refund. I did not receive a sub or a refund. They billed me $14.73 for my order. **** ********* ***** ** ***** **** *** I filed 2 online complaints and Subway did not respond back. I am seeking refund of my money. Thank You, ******

Subway Sandwich is NOT a BBB Accredited Business.

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