Reviews

Review Details

• Review fromAnthony S

  Date: 12/04/2025

  1 star

  Anthony S

  Date: 12/04/2025

  ** *** *** **** ******** **** **** *** *********** ** sell broken vehicles with warranties then they charge the warranty company money but don't actually do the repairs. They then tell you something else is wrong with your vehicle that is actually fine ** *** *** *** *********** **** *** ** *** **** **** ** * **** ****** ******* * **** ********* I have reported them to my warranty company and will be taking ***** ******* ** **** *** ****** **** *****
  

  Driven

  Date: 15/04/2025

  Hi *******,
  I understand you're frustrated with your vehicle, but directing that frustration toward me and making false accusations is unfair. I’d like to take this opportunity to clearly lay out the facts.
  On January 6, 2025, you purchased a 2017 ***** ***** ******* from Driven for $7,995. The vehicle had 325,003 km, and due to the high mileage, we strongly recommended an extended warranty to protect yourself—which you agreed to.
  Just four days later, on January 10, you returned with concerns about the transmission not shifting properly. This is a known issue with ********, especially at higher mileage. We immediately filed a claim with the warranty provider, and the transmission was replaced at no cost to you. The warranty company paid out $4,517 to cover a used transmission and the full cost of labor. At the time, you expressed how pleased you were with both the car and our service.
  You returned on April 1, 2025, reporting an oil leak. We performed a full diagnostic at no charge (normally $130). Our technician identified a leak from the transmission oil pan seal. We filed another claim on your behalf, which was approved. Again, the warranty covered the full repair, and you only paid $33.88 for new transmission fluid, which is not covered by the plan.
  After completing the repair and cleaning the undercarriage, we discovered a secondary leak coming from the top of the engine. We informed you right away, but since you were waiting to take the vehicle home, we didn’t have time to perform a full diagnosis. We suspected the oil filter housing as a possible source and provided you with an estimate so you'd have a clear picture of potential next steps.
  A few days later, you contacted your salesperson with ********** messages, including name-calling and accusations. I personally called you to help resolve the situation, but unfortunately, the conversation quickly turned **** ******* *** *********. I calmly explained that I’m happy to help, but I won’t tolerate that kind of behavior. When it continued, I ended the call.
  To be clear:
  We have never denied you coverage.
  We’ve never taken a cent from you for warranty work beyond what's required.
  We’ve gone above and beyond to support you, despite the high mileage of the vehicle.
  The transmission that was installed still carries a 6-month warranty. If there’s an issue with it, we can replace it again at no charge. If the leak is coming from the oil filter housing or another internal engine component, that too may be covered. Unfortunately, your choice to escalate the situation instead of allowing us to help has made it difficult to move forward.
  We’re still willing to help if you're ready to have a respectful conversation. We stand behind our work and our commitment to treating every customer fairly—especially in complex situations like this.
  — **** Driven