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Business Profile

Window Cleaning

Fully Completely Inc - Cleaning & Restoration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:18/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was the email sent to the owner of the company.

    We had a crew of three in my house September 16,2022. The wheels on the machines were dirty and the shoes were not clean looking. Not good first impression. It was kind of a whirlwind as they cleaned my back windows and the two bedroom carpets. It wasn't until they left and I started to tidy up that I started to see the DAMAGE they did in my home. I spent $1500.00 to put film on my windows and they left them all with scratches. No one has touched the windows but, your crew. A big pile of dirty water was left by the wall in one bedroom. *** ******* *** **** *** ** ***** * ***** ** ***** **. One of my bedroom drawers was gouged and busted, ******* ** *******  Not as important, but, I was overcharged for the number of stairs . I have gotten NO reasonable response from your working office girls so, I am now sending my numerous grievances to you, the company owner. After all this, I do not feel that my carpets are even clean. I have never come across such irresponsible responses and absolutely NO accountability for what has happened in my home. Answers such as, it is faulty film and no we didn't... In the interm, I did have ***** from the Window Film company come and check the film, and he did confirm that there was no fault in the film and your cleaners did scratch them. As the owner of a successful and reputable business, I will expect accountability and compensation for the damage caused by your employees. $1500.00 for new film, $386.46 refund of your bill, $60.00 tips and the cost to get the drawer fixed. This has been most upsetting and time consuming.

Fully Completely Inc - Cleaning & Restoration is NOT a BBB Accredited Business.

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