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Business Profile

Electronic Equipment Dealers

Circus World Displays Limited

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

This profile includes complaints for Circus World Displays Limited's headquarters and its corporate-owned locations. To view all corporate locations, see

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Circus World Displays Limited has 5 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:16/11/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Electrohome fails to honour sales agreement clause " risk free trial" and send me return label and refund money for product.

      Business Response

      Date: 23/11/2022

      Hello,
      Thank you for working with our mutual customer, however we
      would like to provide some additional information related to this concern.
      On November 9th, 2022, customer placed an order
      for an alarm clock for $21.44 (CAN) (including taxes) – Order # *********, which
      was delivered on November 14th, 2022.  On November 15th, 2022, the customer
      contacted us to advise that the item was defective in that the clock radio was
      not working and requested a return and we replied to provide assistance with
      the issue.  The customer replied to
      advise that they would like a refund for the item as they were not satisfied with the product and requested a label to send
      the item back.  At this point, we advised the customer that we would be
      processing a refund for the item and there was no need for them to return the alarm
      clock to us.
      While we did not provide a return label for this customer,
      they were fully refunded on November 16th, 2022, for this order in
      the amount of $21.44 (CAN).  Due to the
      low value of the item, we processed a refund without the customer having to
      return the item to us, saving the customer the inconvenience of going to a
      courier to deposit the item and then having to wait for the item to arrive back
      in our warehouse and his refund to be processed.
      By providing a refund without the customer being required to
      return the item, they are receiving the benefit of receiving their funds back
      sooner, as a return for refund would be
      delayed due to return shipping and processing once the item is received.
      Given that we have received this advisement of this
      customer’s concern, we have reached out to the customer to advise that while we
      have fully refunded him for this order, if he still wanted to return the item,
      we would happily provide a shipping label. 
      However, we have not heard any further communication from this customer
      regarding this matter.  While we have not
      heard back from the customer regarding this matter, we proceeded with providing
      a return label to the customer so that if he chose, he could return the item to
      us.  The label has been sent to the customer
      and the tracking number for this return is **************** (via ****** ****).
      I hope that based upon the above information; you will
      consider the outcome of this customer’s concern with us having been resolved in
      a positive and satisfactory manner.

      Customer Answer

      Date: 24/11/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      Ross H.

    Circus World Displays Limited is NOT a BBB Accredited Business.

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