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Business Profile

Hardscaping

Higher Level Hardscape & Construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:21/07/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A contract was entered into on June 26, 2022 for a project service date of June 30 until July 5, 2022. The transactions are as follows. Payment was paid by etransfer. There was two 25% deposits before the job start date. On June 25, 2022, $3000 was etransfered to John M. owner of higher level hardscape and construction. On June 26, 2022, $471.25 was etransferred to John M. owner of higher level hardscape and construction. The first 25% deposit was 3471.25. On June 28, 2022, $3000 was etransfered to John M. owner of higher level hardscape and construction. On June 29, 2022, $471.25 was etransferred to John M., owner of higher level hardscape and construction. The second 25% deposit was 3471.25 The total transaction amount etransferred was $6942.50. Higher level hardscape and construction committed to providing a stone patio and front walkway. The dispute is that the company has ceased all communication as of July 12,2022. The company has stopped all communication and in doing is refusing to finish the service of providing a stone patio and front walkway. Higher level hardscape and construction has not tried to resolve the problem as of July 12, 2022.

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