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Business Profile

Car Dealers

Neddy's North Bay Hyundai

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:24/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a vehicle from them cash. Since day 1 vehicle has had nothing but issues. It has been in the repair shop at the dealership more than I have driven it. First issue was the vehicle was supposedly safeties and 3 days after purchase it needed a battery replacement.A month later I brought it in due to a bunch of engine lights the mechanic told me it was due to them putting an aftermarket back up camera in, they then replaced the thermostat which was not even the issue that they had told me was causing the problem. The thermostat was replaced then my heater in my vehicle stopped working.Once again brought it back to be fixed, middle of winter and no heater after replacing the thermostat. Back up camera no longer works but they supposedly dont know why its the mechanics job to figure out why and fix it. Absolutely horrible experience with the dealership and customer service there.

    Business Response

    Date: 29/04/2025

    Hello,

    I have tried to call 3 times to resolve this. I cannot get a hold of someone. It does not let you leave a voicemail.

Neddy's North Bay Hyundai is NOT a BBB Accredited Business.

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