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Business Profile

Car Dealers

Subaru of North Bay

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:25/05/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used 2021 Subaru Forester from Subaru of North Bay on Feb 5, 2025.I purchased tire and rim protection on the tires of the vehicle for $599.I was told the tires were in good condition. They came with a set of winter tires on rims and summer tires on rims. The summer tires were stored at the dealership, so unseen at time of purchase.I went to the dealership to get my summer tires installed on April 23 rd. They did so and charged almost $100. I made an appointment for an oil change on May 14th. At this appointment the technician or mechanic wrote that the 4 tires had a thread count of 3/32 on all 4 tires. I have this documentation.I called the dealership and was put through to the manager that stated the technicians measured the tires wrong. She then gave me two different readings from the safety from the website. I had my own personal mechanic check these tires and one was lower than 3/32 but the other three were reading 3/32 in the middle tire ring.I have texted and phoned the dealership with no reply.I feel disheartened and saddened that the tires were in such bad shape and installed on my car at a cost to me with no mention of how thread bare they were until I returned for an oil change three weeks later.I would like some acknowledgment from Subaru for their lack of transparency, lack of care and for lying to me about the condition of the tires.I have picked up my winter tires from their storage to also get checked by my mechanic.The fact she blamed their mechanic without even seeing the tires speaks volumes. Thank you

    Customer Answer

    Date: 05/06/2025

    The manager of Subaru has contacted me. Once we went over the particulars, he offered me the $700 I requested or new tires and installation free from his dealership. I requested the $700. He said he would send it in the mail. I still have not received it yet. Will update you once I receive it. 
    I only received contact from him once you reached out so thank you!will update when I receive the check.

    Have a great day!

    Business Response

    Date: 05/06/2025

    We have resolved the issue with the customer. When she purchased the vehicle, it was safetied with the winter tires. Unfortunately the ******* didn't meet standards when she switch the tires over. As a result we have offered to pay for the replacement tires. She was happy with the resolution. Attached is a screenshot of the email response to me from the customer. 

    Customer Answer

    Date: 05/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********* ******

Subaru of North Bay is NOT a BBB Accredited Business.

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