Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:15/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Canadian tire on April 15 and *********, because they made me an appointment to see what I needed for my muffler. I toldthem all I needed was a muffler. They did not tell me that there was any charge for looking at it. After they told me what it needed I said no drop it. Ill go somewhere else. They charge me $56.49 without ever advising me that theywould. Nobody ever told us in advance that they would charge for a diagnosis. I paid it, but I refuse to be robbed like this. Iwant my money back.

  Business Response

  Date: 29/04/2025

  I am writing in response to complaint ID# ******** (code 23208570-224E4). When the appointment was booked the customer stated that he had a hole in his muffler. On the day of his appointment, he was informed that the vehicle was being brought in to verify the repairs. We noted that the vehicle required more than just the muffler (rear muffler, pipe, tail pipe, clamp and a gasket). If we had just replaced the muffler, the repairs would not be complete and the noise would not have been rectified.

   

  Customers are informed that there is an inspection fee at the time of intake. They were also informed that if he proceeded with the work, the inspection fee would be waived. The customer was given the option to proceed with the work (full replacement of parts) or to take his vehicle to an exhaust shop that could perform the repairs at a cheaper price (sectional / weld).

   

  The diagnostic fee is always charged as brining your vehicle into a shop requires time and has a process. The process is as follows: bring the vehicle into the shop; set it up on a hoist; lift it; examine the vehicle; converse with back parts explain which parts are required, confirming on printed diagrams;  back parts completes the quote and submits to the front counter to then contact the customer for approval.

   

  If you have any additional questions pertaining to this matter, please do not hesitate to contact me.

   

  Regards,

  Customer Answer

  Date: 29/04/2025

  My wife and I were both present at the time. We are senior citizens. We do not lie and would not lie. We swear to God that they never informed us that there would be a fee to look at it.. Furthermore, we were never advised that if we proceed, and would get it fixed that the fee would be waived. There must be cameras there therefore there has to be proof. They are lying as usual. We should have known better than to go there. Please believe us, as we are ready to swear on the Bible to everything weve told you is the truth. Yours truly Ren and ******.Lefebvre 

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/05/24 I bought an item $609.99 at the local CT store. A birthday gift for my son. At the end of the transaction the cashier said today I get a $30.00 off cardboard promotional card to be used in the store before 09/15/24. Nothing else was said. On 10/10/24 I returned to the store with the item, found unsuitable by my son, unopened and with my receipt. On the customer service desk there is a sign Returns Policy: Unopened items, with a receipt, in original packaging and returned within 90 will receive a refund to the orignal method of payment. I was asked about the $30.00 card - I told her that I hadn't used it & that I had disposed of after the expiration date. I was then told that $30.00 would be taken off of my refund as a result. When I explained I was not told that the card was linked to my purchase or that it needed to be returned if not used - I was told it was in the fine print. I asked to speak to a manager nothing could be done that I should have read the back of the cardboard card. I was never told to read nor did I agree to the terms. She told me to call the ***** number which I did and was again told it was my responsibility to read back of the card. I didn't even want the card. I told the cashier I wouldn't be back before the 15th. She said maybe someone else could use it. What if I couldn't read English or just couldn't read. Why did their promotion become my responsibility. I was charged $30 for the card plus $3.90 HST for a total taken from my refund for a promotion that CT decided to run - without the ability to follow the card - so without authorization I became responsible for it. I believe that CT should take responsibility. I was asked by customer service 'what if you spent the $30 and then returned your item' If CT, a national corporation cannot afford to have a loss leader of $30 to gain sales of much more then they shouldn't have a promotion or they could find a way to track their cards rather than put responsibility on customer.