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Business Profile

Online Retailer

DIN's Warehouse Deals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered items from the above company on May 6, 2023. I received confirmation of the purchase and was charged a total of $152.49 Cndn. I ordered Queen size sheets and Queen size quilt. The items were shipped and I received them approximately a week later. I noticed that one item was the wrong size (King size quilt). I emailed them on May 23 to let them know of the problem. I emailed again and began calling every week or lately every few days to get some response. I have emailed about 6 times and left voicemail messages about the same. The last email was yesterday and I called this morning with no response. I would like an exchange or my money back.

    Business Response

    Date: 21/06/2023

    We're able to reach out the customer apologized and resolved the issue by agreeing to exchange the size customer ordered, We also offered $10 credit towards the next purchase. Please see the email attachment of the conversation.

DIN's Warehouse Deals is NOT a BBB Accredited Business.

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