Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Non stop calls and emails even after I email them asking them to stop. Customer service refused to put manager on the phone.
  
  I was told applying would not affect my credit rating and then I received an email from them saying it I don’t respond it will affect my credit rating. This is not acceptable and I want it fixed ASAP. Also; I did not receive a copy of my credit report and require a copy.

  

  Business Response

  Date: 06/10/2022

  The client complained about calls, texts and emails that we
  sent. The client applied for an Auto Loan Application online, we received the
  lead, and it is our responsibility to reach out to the client. Unfortunately, the
  client did not respond after several attempts, which is a highly suspected fraudulent
  activity.
  
  This either someone got a hold of the client's information
  and applied online, or simply the client is busy and never bothered to respond,
  but again, it is our responsibility to reach out to the client. The client
  reacted immediately when the "Final Notice" email was sent.
  
  Once we found out this was not a fraudulent activity and the
  client requested not to contact them anymore, we halted all calls, texts and
  emails. We even reported to the company that sent us this lead/information. Our
  General Manager reached out to the client, but the client was highly
  uncooperative, insisted on speaking to the owner and hung up on the General
  Manager.
  
  We believe she gets calls/texts, and emails from other
  companies she also applied for. We've entirely revoked the application since the
  request. We have sent proof that October 3rd was cancelled and
  closed. Same-day client request to close the file. We continue to receive communication
  from the client saying we are still texting/emailing, which, again, a client
  has the wrong complaint. It is not "us" who is contacting her. It is someone
  else.
  
  This complaint is to the wrong company.