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Business Profile

Bank

Tangerine

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Tangerine's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tangerine has 3 locations, listed below.

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    Customer Complaints Summary

    • 111 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:27/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently opened an account with Tangerine Bank, providing all information requested up front, including scanning the front and rear sides of my Driver's License and taking a selfie. After I signed up, I received notification that I needed to provide additional verification of my residential address using a very limited list of things I don't have. I called customer service to find out what other documents I might use, and I was told there were none. **** ** ***********  I have not had a home phone number for over 20 years, nor do I own a TV. I also do not own my own home, so I do not pay property tax. I do not have any utility bill - hydro, gas, water, sewer in my name.

      I have plenty of other options available to provide, but I am told nothing outside of this incredibly small list is acceptable. **** ** ********** ******* ******** *** **** ** ******** ** ** * ******** *****

      I am requesting an alternative form of address verification so I can open my account. Thank you.

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June of 2024 I learned a credit card had been fraudulently obtained in my name from Tangerine. I spent an entire day on the phone trying to have the issue was resolved. They called me back the next day confirming the details of the complaint and agreed to close the account. The account remains open to this day.

    • Initial Complaint

      Date:02/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a consumer dispute with tangerine bank in July. By October after several follow up calls, complaints, and emails, I was notified that a resolution was reached and I would be fully credited the entirety of the transaction totalling to $1,295.83. The Bank failed to notify me as the client with any updates in regards to the open case, however post 2 business days there was a reversal reflected on the statement. I received no communication, or explanation.
      In my attempts to seeks a resolution and clarity over the situation, Tangerine has made it increasingly difficult to get in contact with someone in a timely manner. ou can be expected to be transferred to many departments that are also unsure of how to proceed and don’t have the appropriate information and resources to assist me as the client. I have completed many complaints that have been closed without any resolution reflected in my statement or account.
      Tangerine constantly continues to communicate information that is not accessible to the client, while also randomly calling and *********** to close the case id I didn’t provide information they requested which was identical to information I have provided in the past- on more than one occasion. Furthermore, I had to correct the tangerine representative who called as *** ****** to close the case on the date that she stated was not the date reflected on the email that was sent to me. I would like to see the Financial Institution Tangerine honour what they’ve communicated to me as the client and credit back the amounts plus any incurred interest associated with it. ** ** ************ *** * ********* ** ***** *** ****** ******** **** * ** ***** ******* **** **** *******This is a consumer dispute that I have already been told has been approved on two occasions. I have attempted to resolve this matter *** **** **** ** **** *** ** ******* ****** * ********** ********** Id like the entire account credited ** * *** ***** ** *** **** * ******** *****

      Business Response

      Date: 11/04/2025

      We can confirm that we addressed the Client concerns *** ***** *** *********

    • Initial Complaint

      Date:16/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Tangerine bank blocked me logging into my online bank, without any proof or information what has happened.

      ***** ** ******* **** ***** ********** * *** ** ********* *** ************ **** **** **** ****** ******* ***** *** ***** ****** *** ** **** ** *** ***** *** ******** ******* ** **** *** *** ********** ** *** ********* *** ** *** **** ** **** **** ** ***** *** ******

    • Initial Complaint

      Date:11/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I’ve been locked out of my bank account and the bank doesn’t believe I am who I say I am. I’ve tried to work the issue out over the phone with customer support but they keep saying they will call me back and never do. I just want access to my money so I can pay my rent *** *** *** ** ********* I can’t afford to not have access to my money right now.

    • Initial Complaint

      Date:25/03/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Its been over a year since I asked this business to close my account over and over and over again because it shows up anytime anyone does a credit check on me.

      **** *** ** *********** they haven't been able to close an empty chequing account.

      Ive talked to over half a dozen people and emailed constantly and they still cant close an account.

    • Initial Complaint

      Date:21/03/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a creditcard w tangerine.
      A year ago it went into a collection agency as I could not pay it off. it was charged off.
      all the sudden they decided to take $880.00 with out my concent or knowledge.
      they refuse to return my money.

      Business Response

      Date: 03/04/2024

      Please be advised that Tangerine will reach out to the Client directly.  

      Customer Answer

      Date: 03/04/2024



      Complaint: ********



      I am rejecting this response because:

      You took $800.00 without consent.

      ***** ****** **** * ****** ******* 

      * *** **** ******* **** ****** *** **** ** *** ******* ******* **** 
      Im still waiting for you to put that money back into my account..

      Sincerely,



      ***** ******

      Business Response

      Date: 17/04/2024

      Client has an owing balance, please review Tangerine's Terms and Conditions.

      Customer Answer

      Date: 26/04/2024



      Complaint: ********



      I am rejecting this response ********

      **** * ******** ** **** **** ***** ** *** ***** * ***** *** *** ********* ** ****** ****  **** ** *** ***** *** *** ** ** **** ** ******** ******** ******* *** ****** ******* ******* ** ******* ** **********

      * ****** ***** *** ** **** ** *********

      ******* ** ******* *** *  **** ****** ********** *** *****  

      *** **** ** ***** *** ******** ******** ******** *** ********** **** *** ** ***** ******** **** *** **** ****** 

      ********** ****** *** **** ***** **** ** *** **** ******* **** **** *** ** ** * ******** *********  





      Sincerely,



      ***** ******

    • Initial Complaint

      Date:11/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my deep dissatisfaction and concern regarding the recent imposition of three Non-Sufficient Funds (NSF) charges on my account, each amounting to $40, resulting in a negative balance of approximately $120 as of March 8, 2024.

      ** ***** ** ** ******* ************** * **** ********* **** ** ********* ********* ***** *** *** ** **** ******** ******** ** *********** ** *** ********** ****** ** ***** *** ******** ** ** ************* ** **** **** ******* ** *********** ********** * ** ********** **** **** * ******** ** ********** ***** ********* ** ******* ** ******* *** ********* ** ********* *********

      What further compounds my frustration is the contradiction between the email notification received and the practical accessibility to the financial relief information provided by Tangerine. The email suggests that support may be available for those experiencing financial hardship due to the COVID-19 situation, directing me to the following link: ****************. Regrettably, this link leads to a "404 not found" page, leaving me unable to explore potential avenues of relief as advertised.

      My experience with the Tangerine complaint resolution process has been less than satisfactory, ************* ** *** ********** *** ********* *********** ******* In light of these challenges, I am reaching out in the hope that this formal complaint will reach someone within Tangerine who can thoroughly review my case and consider waiving the imposed NSF fees. * ********** **** ********* ** **** ****** *** ********* **** **** ********* **** **** **** ******* *** ****** ************* * ** ******* ** ** ** ****** ***** ** ** *********** ********* ** ******** *********** ********* **** ********* **** ** ********* *** **** *********** ******** ** ******* **** ******

    • Initial Complaint

      Date:05/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a distressing incident involving Tangerine Bank's response to fraudulent activity, which resulted in a loss of about $2,000.

      In summary, despite immediate reporting and repeated attempts, Tangerine failed to prevent unauthorized transactions, and I received a letter implying negligence on my part. I further escalated the case a month ago and still haven't heard back.

      **** ***** *********** ********** ***** ** ********* ******* **** ***** *** ******* ********* ***** *** ************* ** *********** ******** ********* *** *** ******* ***** ********** ********* ** *** ***** ******

    • Initial Complaint

      Date:22/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was married in August 2023 and have been trying to update my last name with Tangerine bank since December 27 2023. I called Tangerine on December 27 2023 to update my name and they told me to send a photo of my marriage certificate and drivers license to ********************** along with my account information and the request to change my name, which I did. I didn't hear back from them. I sent a follow up email on January 11 with the same info and documents attached. Still no response. I submitted an inquiry through their app system and received a response that they received my email but never received the documents. I sent another email on January 17 with the same information and documents and followed up over the weekend asking why they have not processed it yet and they responded again that they received the email I sent but no documents. ***** *** *** **** ********* **** **** ** ***** ******** ** ****** ** **** *** ****** **** *** *** * ******* ********* ***** *** *** **** ****** ***** ** ** ********* **** *** *** I want is to have my last name updated.

    Tangerine is NOT a BBB Accredited Business.

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