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Business Profile

Collections Agencies

Canadian Express Collection Agency

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:28/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my consumer report and noticed that there was an inaccurate account on my credit report. The below account does not belong to my nor have a signed any contract with ****. I want this account removed immediately from my credit report.

    ***************** ****** *******

    Business Response

    Date: 04/12/2023

    Please note that we have previously verified the information with the credit bureau and consumer matches the identity of the debtor. Consumer may contact our agency to validate his claim.

    Customer Answer

    Date: 05/12/2023



    Complaint: ********



    I am rejecting this response because: you have not verified my identity with the credit bureau. Can you please provide the original contract reflecting my signature and personal information for this account so that we may cross reference and exam rhe facts. 

    This would be impossible for my identity to be verified as I have never

    dealt with your company or the dental office related to the account. 

    Per law, you are required to provide proof of verification and not just a computer generated response.

    Please provide proof on your next correspondence. 


    Sincerely,



    ******* ******

    Business Response

    Date: 16/12/2023

    Please note that this account has already been validated with the credit bureau. If *** ****** wishes to verify his identity and receive supporting documents he may contact our agency directly as we do not provide this information to a 3rd-party.

    Customer Answer

    Date: 21/12/2023



    Complaint: ********



    I am rejecting this response because: I have tried to contact your business via email & phone on many occasions with no success. Please reply with a contact # or email address that is actively used so that we can discuss further. 



    Sincerely,



    ******* ******

    Business Response

    Date: 22/12/2023

    We haven't received any email or voicemail from ******* ******. You may contact me directly at ************************** or call ************ **** **** Please ensure to leave a voicemail and we will get back to you within 24 hours.

Canadian Express Collection Agency is NOT a BBB Accredited Business.

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