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Business Profile

Condominiums

Del Condominium Rentals Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Condominiums.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Del Condo Rentals is renting out my condo unit and they have significantly overcharged me.

    During the most recent tenant move out and new tenant leasing, they informed me of very rough estimated costs (and they did not even tell me about costs for handy man services) and ended up charging me more than $2500 without my approval. They asked for an 'acknowledgement' and I wrote that I acknowledged the estimates email but did not approve the charges. They are slow to respond to me and promised to reimburse the management fees as they did not have my approval for the charges. I have not have the management fees reversed even though they provided me an email saying they would.

    They charge HST on rent commission from the first month (which they entirely collect) as well as HST their monthly management fee; however, these items are not explicitly broken out so I doubt they pay this HST to the government.

    Overall, I think their accounting practices are suspect as their management portal is not showing me records older than May 2023, where there seems to be a reset and my account balanace starts at Zero and does not receive rent for the month of May 2023 despite the unit having a tenant. * ***** *** ********* ***** ******** **** *****

  • Initial Complaint

    Date:18/04/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been unable to reach the Del condo rental representative team or landlord re: Lease agreement inquiry, since January 2023. I have emailed the landlord and Del rental support email, multiple times and have no update on my inquiry.

    Customer Answer

    Date: 16/05/2023

    Good afternoon,

    I was advised to email here to confirm I heard back from the business about the complaint I had filed.
    Thank you for your help.
    Kindest regards.

Del Condominium Rentals Inc is NOT a BBB Accredited Business.

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