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Business Profile

Custom Home Builder

Miarena Custom Homes Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Home Builder.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2023

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * ** ******* **** ****** ** **** * ***** ********* ******* * ********** ******* ****** ******* *** *** ******* ******* ****** ***** **** **** **** ***** ******* *** **** ** ** ***** ******** ***** ***** ******** ****** ***** ******* ************ ***** ********** *********************** ************************ ********************
    I entered into a verbal agreement in month of May - 2023 followed by a written agreement in August -2023 to complete renovation of my home located at ** ***** ******** ***** ***** * **** *** **** ** **** ***** ****** **** ** ** ****** ***** ****** ********* *** ****** ** ***** provided false commitments, incorrect information on work, false information of his tradesmen and sub-contractors, false information on work completed, false information on materials been ordered for this house.
    ****** ******* and Miarena Custom Homes were able to *********** take atleast $125,195.74 from me since May – 2023. My last in-person meeting with ****** was at the property on August 17, 2023– where I gave him the last cheques. After August 17th, ****** has disappeared with the money. ****** asked me to provide him this money, as he needed to order materials for the house including lumber, new windows, entrance doors, garage doors and kitchen cabinets and payments to his tradesmen for the completion of work.
    I have tried everything possible and made several attempts to call him, meet with him for my money but no response from him. I have sent him several messages and emails to settle invoices, and refund monies paid to him for which he haven’t completed any work. ****** have not replied back to me, didn’t refund my money and didn’t provide me possession of my materials. ****** ******* *** ******* ****** ***** *** ** ******** ** ***** ****** *** **** *** ***** ******** ** ***** ***** **** *******
    I am requesting your help and other support services for assistance to resolve this matter and get my money back from ******.

    Business Response

    Date: 18/10/2023

    ****** *** ******** ********* ** *** ****** *********** **** ******

    Please feel free to contact me if you have any questions.

    Thank you

    ****** *******

    ************

    **********************

    Customer Answer

    Date: 27/10/2023



    Complaint: ********



    I am rejecting this response because:

    ****** ******* ***** ** ** ******** *** ********* *** ***** ** ******* ** * ******* **** ****** *** ***** *********** ** ******** ******** *** ****** ** ********* **** *** ********* *********** **** ******* ***** *** ******* ****** ** ******* *** His reply lacks any evidence, credibility, and direction to resolve this matter, refund my money and return my materials* ***** ** ******** **** ** *** *********

    ** ******** ** ** ******** ******** ****** ****** ** *** ** ******** ****** ******* *** ******* ****** ***** *** ** ********** *** **** **** *********** ****** ** **** ********* * ***** **** ******* ** ***** **** ** *** **** ******* ****** ** ****** ** ****** ******* ***** ***** ** *** ******* ******* ******* ********** ******* ** ******** ** ************ ********* ** *** ****** ** **** ****** ** ********** *** ************ ** ******** ******** *** ****** ********** ** * ***** ** ** *** *********** ** ***** * ******** *** ***** * ****** **** ********* *** *** ********** ** ***** **** **** ******* ******* *** *** ******** *** *** ******* ******** **** ***** ****** ***** ****** *** *** **** **** ** *************** *** ******* *** *** *********

    Modifications are part of a renovation business and are within the knowledge of the contractors working in this industry. In our case, any request for additions, modifications or repairs were responded to him very quickly sometime right on the site, but still ****** ******* and his tradesmen either did not show up to work, done messed up incomplete work, or quit without any notice. ****** *******, let all that happened because he did not supervise the work, provided in-complete information to the tradesmen, completely absent, or simply choose to ignore everything that was happening at the job site under his nose. I have also received Order to Comply because of contravention(s) of the Building Code or the Building Code Act from City of Toronto because of ****** ******* incompetence* *** ** *** ***** **** ** *** ******** ******* *********** ***************

    ****** ******* has already *********** ***** at least $125,195.74 from me. ****** ******* is also trying to ***** another $52,319 ($46,300 + HST) from me. ****** ******* *** ******* ****** ** **** ****** ********* ** ***** *** ******* I am requesting help from you and other support services for their assistance to get my money back from ******* * ** **** ********** *** ***** ******* ** **** ******* ****** ******* *** ******* ****** ***** **** ** **** ****** ******* *** ******* ****** ***** **** **** *** ** **** ***** ***** ******* ****** ******* ****** ** ********* *** *** ******* ** **** ***** ******** ****** *** ******* ****** **** ** **** ***** ** *** ********** *** *** ****** *****


    Sincerely,



    ***** *****

Miarena Custom Homes Inc is NOT a BBB Accredited Business.

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