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Business Profile

Delivery Service

Emile Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

This profile includes complaints for Emile Express's headquarters and its corporate-owned locations. To view all corporate locations, see

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Emile Express has 2 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:30/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No phone number for customer wr service. Just a chat box on website. They take a long time to respond. Package was delivered to thw wrong address and ive had to try and track it.down for hours to no avail. And now I have to contact thw seller to try and have Mt Package replaced
      Or refunded
      ****** ************* *** **** ***** ***** ***** *** **** ** * ******* ******* ******** ******** ******* *** ******* ******** ********* *** * ******** ***** ****** ************ ** *** ****** *********** 

    • Initial Complaint

      Date:26/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a dress from ********** and Emile is the ones delivering it. On August 15th I got a call that they were in front of the building, I was only five minutes away so I asked them to wait. They couldn’t which was understandable, so I asked them to leave the package. They didn’t but said that they would try to deliver it later that day. Then the package was marked as delivered. The next day they tried to deliver it again but I was at work, so I asked them to leave it again, which they still did not. I have no proof of delivery and no idea where the dress is.

      Additionally when paying for the dress I also payed for shipping insurance.

      They haven’t tried to deliver again and when ever I try to contact them through the link that they texted me, it says that no agents are online. I’ve called and emailed them but I get no response.

      I’ve emailed ********** about this issue but since the package was incorrectly marked as delivered they can’t do anything since it looks good on their end.

    Emile Express is NOT a BBB Accredited Business.

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