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Business Profile

Garage Builders

Dodds Garage Door Systems Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Builders.

Complaints

This profile includes complaints for Dodds Garage Door Systems Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Dodds Garage Door Systems Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Dodds Garage Door Systems Inc

      60 Wildcat Rd North York, ON M3J 2V4

    • Dodds Garage Door Systems Inc

      9 - 4 Alliance Blvd Barrie, ON L4M 5J1

    • Dodds Garage Door Systems Inc

      842 Farewell St Oshawa, ON L1H 6N6

    • Dodds Garage Door Systems Inc

      23 - 6078 Netherhart Rd Mississauga, ON L5T 1B7

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/05/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is trying to overcharge on a remaining balance for the installation of a garage door. The original agreed upon amount for the trim installation around the garage door was $500 plus tax. A year later I am receiving letters from the company saying that I owe them $768.40. * ******* ***** **** ********** *** **** * ******* ** *** ***** *** I have asked for a copy of the original bill that we agreed upon in writing to settle the matter. The company (Dodds Doors) refuses to send me the original bill and will only ask for the above amount, which is an over charge. I wish to pay the remaining CORRECT amount. I would like to get this sorted and be done with this ******** company. The company offers me no proper invoice after almost one year that the work was completed. ****** *******

      Business Response

      Date: 09/05/2023

      Thank you so much for letting us know. We have now resolved this with the customer and are sorry for any inconvenience. Thank you.

      Customer Answer

      Date: 09/05/2023



      Better Business Bureau:



      I have reviewed the response made by the business  and find that this resolution is satisfactory to me.

      Thank you for providing a valuable service, I credit BBB with escalating my concerns to come to a resolution with the business, Dodds Doors.  I have now been invoiced for the correct amount, and have paid what I am owing.  





    Dodds Garage Door Systems Inc is NOT a BBB Accredited Business.

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