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Business Profile

Hair Replacement

Pro-Hairlines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Replacement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing for your assistance in getting a refund from ProHair Lines, a hair salon that I have been a customer of for many years. I can no longer use their services due to my personal situation. On September 14, 2023, I gave $765 cash for 12 pre-paid maintenance visits and received a receipt. On October 12, 19, and 26, I did send separate text messages to inform them that I wanted a refund. After the last text, I spoke over the phone with their manager *****. He mentioned that the owner ** **************** *** ******* *********** had been contacted and should respond to my request, however, I have not yet received a communication. Since it has been three weeks since my initial text, I kindly request your help to get my money back.

    Thank you for your attention to this matter.

    ***** *** *** ******** *** ***** ********* ** *** ******** *** **** * **** ***** *** *** ********* *** ** ****** ********* *** ********** *********** ******* ********** ********* ************************* * ********************* ******* *********************************** * ******************* ****** ************

Pro-Hairlines is NOT a BBB Accredited Business.

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