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Business Profile

Insurance Companies

Think!nsure Ltd
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:25/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an insurance policy with this provider and while insured by them, the company failed to cancel vehicles that were registered on the policy. Then they decided to cancel my policy prematurely and charge me over $6000 in what they claim were unpaid fees. The fees were not unpaid because I never owed them they could not explain in detail why I owed them or how I owed them and then sent it to collections which is now on my credit history. It has affected my life negatively in a lot of ways. It has remained on my credit history, and I want it removed.

    Business Response

    Date: 20/03/2025

    Regarding Case # ********* **** *********

    I am writing to provide an update on this matter. We have been working diligently to resolve Ms. ********'s concerns regarding the billing and collection issues. I am pleased to report that we have reached a resolution with Ms. ********. ******** Insurance has agreed to write off the outstanding balance of $6078.43 and will notify the collection agency to remove this account from Ms. ********'s credit bureau reporting. We have confirmed with Ms. ******** that she is satisfied with this resolution. We appreciate your patience and cooperation in this matter.

    **** ********

  • Initial Complaint

    Date:02/02/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed documents cancelling my insurance with ******* via Thinkinsure. ******* has debited the payment from my account, long after my cancellation. Now that I'm asking for my money back, Thinkinsure nor ******* is responding to my emails or calls. Please help!

    Thank you,

    ***** *******

    Business Response

    Date: 11/02/2023

    ThinkInsure recognizes that the ******* policy cancellation documents were signed by the customer ***** *******. However, upon submission of the necessary documents to the insurer *******, the regular scheduled payment was locked in via 'bank tape' by the insurer and financial institution.


    ThinkInsure worked with the customer and ******* to rectify the issue. ******* has scheduled a return of premium owed $587.81 to the customer on February 12th 2023.

    On Feb 1, 2023 ThinkInsure communicated to customer the details on when the refund will take place.

    ThinkInsure will follow up with the customer on Feb 13, 2023 to confirm that the funds were returned.

    ThinkInsure believes we have worked with the customer and ******* to rectify the issue as much as we can to this point. We will keep the issue active until the funds have be returned to Ms ******** 

    Please let us know if you have any questions about this matter.

    Thanks Greg

Think!nsure Ltd is BBB Accredited.

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