We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Locksmith

Brother & Brother Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

This profile includes complaints for Brother & Brother Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Brother & Brother Services has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:13/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hired this company to come out and cut a key for my car as I had lost it. They quoted a price of 165 then raised it to $400! They cut a key for the door lock then said they needed to get a code from **** to program a key for the ignition. The technician(***** ********** ** ************) was off and on there all day always saying the jib was almost done. By 5 pm he had not yet completed the job and offered to have another tech do it and would call (never did!) Spoke many times to their manager who *** **** *********** *** hung up on me over and over. (**** ** ************). At the end of this same day, the car key was found but it no longer will start the car because the anti-theft was triggered! They refused to come back to fix the problem. They left with the key that opens the lock and still have it! ** **** *** *********** ***** ****** *** **** When contacted after the Thanksgiving weekend, they **** ***** ******* ** ** ****** ****** ******* *** ******* *** refused to help at all or provide a refund as they claim that money was just to get them to come out! but they did b nothing *** ********* *** **** ************** * **** ***** **** ***** **** ********* **** ***** * ***** ******* **** *********** *** *** ********* *** ********** ** *** ********** * **** ***** ****** **** **** *** the only thing we can do is hire another company and pay them to re-code a new key. At this point i just want our $120 back so we can put it towards the cost of another locksmith. ** *** **** * *** *** **** ** **** *** *** *** * *** **** **** ******** ** *******

    • Initial Complaint

      Date:31/08/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 16, 2022 the technician arrived to the property to complete an inspection of a door lock that was jamming as well as take measurements to order a screen door. Upon completion of assessment the technician stated that they did work today informed us they didn't ask for our consent to complete work and expected us to pay for the work completed. We paid for the work completed as well as paid a total of $235.60 for the screen door measurements. We informed the technician that we would need the screen door to be navy blue and they responded with that they will check and get back to us.

      After making several calls and leaving several voicemails over a three week period to the company inquiring about the status of the door to ensure that it would be blue and also determine the install date with we did not receive a response. The installer then called us and said that they would be coming same day to install the door on August 12, 2022.

      When the installer arrived with the door the door was made with a white frame and was 3 feet too tall. As the installer walked throughout the home they also created damage on the walls leaving scratches and scraping the paint. The installer left with the door re-measured the door and left for the day. Prior to leaving the installer had let us know that the new door would be ready to be installed the coming Wednesday.

      We continued calling several times leaving voicemails with no response about a status update on the door over the next week. Every time we were able to get through to someone at the company they said that they would call us back and never returned our phone call. The last conversation we had with the company representative on Friday August 16, 2022, they confirmed that they do not have a blue door and that it will be a white door that will be installed. At that point we had informed the company we would like a full refund and they call said that they would check with someone and call us back, and have not.

    Brother & Brother Services is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.