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Business Profile

Lottery

Ontario Lottery and Gaming Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lottery.

Reviews

Customer Review Ratings

1.83/5 stars

Average of 6 Customer Reviews

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Review Details

  • Review fromGhazanfar Q

    Date: 24/12/2024

    1 star
    In no way is OLG testing or giving a percentage back consistently. In almost allcases tested, the longer the player plays a game or bets or gambles, the odds in favour of the game and OLG are maximized to ensure that they empty your balance faster knowing that you will keep wagering to win back money. I have bet over $45,000 Canadian ont here apps *** **** **** ******** ************ ** ***** ***** ********** *** ****** **** ** *** *** **** *** *** ****** *** ****** *** **** **** ******* ****** *** *** ** **** There is no rigorous testing done internally at OLG and mor is there anyone proven to win more than they wager in casino app games on the OLG app or site to date through contant play. The organization ***** ** ** ************ *** ****** ************ *** working against consumer interest for entertainment because it is not at all entertainig. Gambling is not meant to be entertaini g since there is always a risk element. I have seen large numbers displayed in their casino app games showing big winners, ******** ***** ******* **** *** ******** ** *** ******** *** **** ***** ** *** ****** ** ******* ****** ** * ***** **** the games takes more out of those who bet more than the average pool of funds than the rest. Random number generators *** **** *********** *** pick a side as to when to go against the player and when to be for them. ******** *** ******* **** **** **** *** *** ******* ****** * ****** *** *** ****** ** **** *** ***** *** *** **** *** ******* Most of the time it crashes the wagered amount at 1.00x before you have a chance to even experience the round in the game. **** ** *** ****** *** **** ** ************* It not not at all by chance and the results are always in favour of the house when engaged cumulatively over time.
  • Review fromWenda V

    Date: 06/05/2024

    1 star
    Olg gaming corp been holding on to my winnings for 8 weeks and counting. Due to extreme amount of withdraw verifications. I sent in my info I been waiting patiently, but I'm fed up with the delay they have all my info for deposit but I apparently on a list I won in late Feb. Been waiting since. I won't use this app again they refuse to give a alternative to withdrawal on the app. I think they are hold on to the winnings to collect interest or force you to give up and blow it on their app. I want help in recovery of my winnings. * *** ****** *** ****** ******** ****** ***** ** ********* *** *** * *** ** ** **** * *** ******* ** **** ** *** **** **** ** ** *** ***** *** ***** *** ***** *** **** ****** *** ****** ****** ****
  • Review fromDonna B

    Date: 19/03/2024

    1 star
    Got 3 Cash for Life tickets with the second chance on it. ** *** *** * *********** ********* ********* Very disappointed. I scratched the top part and nothing. ** *** ***** ****  But I still had the 2nd chance. Signed on and it says contest closed. I couldn't enter the contest. I called OLG to get 3 new tickets. And asked the store where we bought it from. They wouldn't do it. I said I'm buying an old ticket where I can't play the bottom part and it won't let me enter the number in the new 2nd chance. I also said I'm getting the bottom of the barrel for the top part and ******** *** ***** **** *** **** ** *** ** **** *** ***** *******  And they are still selling the old contest tickets. I think its not fair and not honest to do this. Id still like either my money back or tickets for the newest lottery that just starts. * ****** *** **** ****** ***** **** **** *******. OLG make it right.
  • Review fromScott G

    Date: 26/01/2023

    2 stars
    Get rid of gambling terms and use laymens jargon.
    Game winner.
    Moneyline?
    App offers little to no onboarding explaining terms and bets. For their proline+ app
  • Review fromBlair W

    Date: 15/01/2023

    5 stars
    Wow.. OLG is really not as bad as this review site is making it out to seem.. negative reviews are posted by losing players.. rarely any winners come to post a good review, so read these complaints with a grain of salt. Personally I never won anything, but I know people who have won quite big and never had problems with anything..
  • Review fromMerle M

    Date: 18/07/2022

    1 star
    I purchased some lotto max tickets today at the booth in ******* welland it was $12.00 I gave her some toonies loonies and I was short a dollar so I gave her 10 dime Well she was holding her head showing me the roll she just got and told me she didn't need change! I was embarrassed in front of the customers behind me! I Saud well that's how I'm paying! She was acting like it was the end of the wired shaking her head! ************************ I think that was very unprofessional it was legal tender and business for her she doesn't deserve a cut if my ticket wins! *********************

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