We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mortgage Lenders

Tribecca Finance Corporation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Condo purchase & sale : the sale was done during COVID. After closing my mortgage; I asked for the papers which I was never received. This was a one year mortgage.
    After 10 months with Tribecca, before selling my house . I called the mortgage broker to tell him that I was planning to sell my house , to ask if there was any penalty fees . He refused to give me the information. He said to contact the company lawyer . I proceed & sold my condo 2 months before the mortgage expiry date and ended up in more than 20 k fees for a mortgage of 245k . **** ******* **** *** ******** ****** **** * ****** ** *********. **** *** ****** * Why they are not providing contract papers ? I believe they do it to hide their fees . I want back $ 2500 broker commission during the purchase transaction & the $ 5000 during the sale.

    Business Response

    Date: 08/12/2023

    I
    am writing in response to the customer complaint.  Tribecca has been
    operating in Ontario for over twenty years and is staffed with highly skilled
    and knowledgeable personnel predominately from the banking and lending
    industry.  All of our commitment letters are reviewed and signed by our
    customers prior to closing.  All closing documents which are based on the
    signed commitment letter are prepared by our lawyers and sent to our customer’s
    lawyer for independent review.  We always receive a signed document from
    the customer and their lawyer indicating that the customer’s lawyer has
    reviewed all documents with the customer and that the customer understands all
    closing documents.  All prepayment charges are expressly set out in the
    commitment letter and are repeated, a second time, in the mortgage
    documentation.  Once all documents are in order, we instruct our lawyers
    to close the transaction.  The borrower’s lawyer is responsible to provide
    the borrower with all closing documents.  We also clarify that the prepayment
    fee mentioned by the complainant is grossly exaggerated and false when compared
    to our records.  

    Customer Answer

    Date: 08/12/2023



    Complaint: ********



    I am rejecting this response because: **** ******* *** *** ********* ** **** **** *** ***** *** ** *** **** *** ****** * **** *** ********* 
    - By Ontario law, a mortgage broker is supposed to disclose everything. It is not the job of the lawyer.  **** * * **** 

    - which company charges insurance cancellation: $1500 ?
    - Why did you ask me to e-transfer separate $2500 to the mortgage broker? 
    - $ 845 for appraisal?  The guy never went to see the condo. 
    This business is full of crucks. 


    Sincerely,



    ****** *******

Tribecca Finance Corporation is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.