Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:15/05/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted about $1,400 to move from Whitby to Toronto. They loaded the truck with my belongings and held my property for three days until I paid them just over $6,000. The company is unreachable so I am unable to pursue a small claims action but want my money back for the overcharge along with suffering of sleeping on a floor for 3 days with my cat and nothing to eat, drink or wear among other damages.

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I still am waiting to hear back from your company. Again, you are being non responsive ****************************** I called a couple of times each month, and finally got a hold of Lauren, she reassured me that Amanda from Accounting will call me within the next couple of hours and provide me with the detailed invoice and go over the additional discounts with me. It has been more than 10 months and i have not received a call or e-mail from her. Even if i continue to call and get reassurance it is coming. Again, the third party moving team that you hired did not deliver our items on time, rather it was 5 days later. We were unaware that you guys were outsourcing our move, we found out only once all of our items were loaded in the truck, at which point it was too late to change companies, as it was 7:30 pm and they had to get back to the warehouse. Which leads me to the fact that the weight of the truck was not provided to us, rather they told me to write down a number and I had no idea of the costs associated with it. I did not agree to writing it down but I was told by Lauren and the men in the truck that this was the number that I had to write down. The invoice was not provided to me until the evening the following day, at which point you threatened me that I had no other option then to pay it or I would not receive my household items. Amanda told me that the truck was on its way and that once the payment was made you would call and tell me how far from our house they were. Once paid, I did not hear back from you guys for almost 24 hours while I waited for my items to arrive. Once i filled the claims form, with documented damage off my contents, the company stopped answering my calls....