We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pet Supplies

Spark Paws

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:16/01/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place my order on 12/11/22 for two items off of their website. They were open with the fact that it might not arrive before Christmas, but that is about the only bit of transparency they've provided. The tracking information from their shipper (based out of China) shows no updates since late December. I reached out to customer service via email 1/11/23, and they reached out to the shipper for any updates. I waited a couple days and asked what the shippers response was. I was then asked to be patient. I have since asked for a refund. Then I tried to call their customer service phone number, and their mailbox is full.

    Customer Answer

    Date: 14/02/2023

    My complaint number is ********.  It was regarding the company Spark Paws.  After waiting over a month for my package, I started contacting them asking for a refund.  After several requests asking for a refund, and being told to be patient they finally issued me a refund.  Then I realized they did a partial refund and never refunded the sales tax.  I have now gotten a full refund, and my issue has been resolved.  * ***** ***** **** ******* ** ********* ** ***** ********** *** ***** ********* **** ** *** **** ***** **** **** **** **** * *** **** ***** *****

    Thank you for your help,

  • Initial Complaint

    Date:15/12/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered 11/29. 12/15, item has not arrived: customer service unresponsive. tracking number is a fake: shows nothing since dec 6. **** **** ***** **** * **** *** i want a refund ??????? ** *** *** **** **** ******** **** *** * ****** *** * ***** **** **** **** ***** ****** *** *** **** *** ** ************* ** **** **** ***** *****

    Business Response

    Date: 05/01/2023

    Hi ******,

    Sorry for the experience you've received. I checked back on the email thread and do see that our customer service team has been responding in a timely manner, with the last email being information sent to you regarding the status of your package.

    However, upon checking the status, I see that it still has not been delivered. I can only assume that your package was lost in transit and therefore have issued you a full refund for your order since you did not receive what you purchased.

    We sincerely apologize for the inconvenience.

     

  • Initial Complaint

    Date:05/12/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 items from Spark Paws (all matching) on 11/21. On 11/25, I received an email from the company stating that one of my items was out of stock, and would be cancelled from my order. I replied back to the email sharing that if one item was out of stock, I didn’t need the other two, and I wished to cancel the order. Though the order had not yet shipped, and Spark Paws declined to cancel, and told me I had to wait until I received the items, then send them back and wait for a return. It is now 12/5, and the company still cannot provide updated tracking (*** status only says label created but not shipped), despite numerous requests. **** ******* ******* ****** *** *********** ** * ******** ******** *** *** ** ***** ******** *** ************ *** ******* **** ****** *** ********** **** *** * ******** **** ******** ******* ** ****** * **** ***** ******** **** **** ******

    Business Response

    Date: 14/12/2022

    Hi ******,

    We are sorry for the experience you had with us. I reviewed the email thread you had with one of our customer reps. Firstly, we apologize that one of the items you purchased was out of stock. We didn't carry enough stock for our black friday sale, and therefore the item you purchased wasn't available.

    I see there was also a problem with the tracking and that it hasn't updated. We are already working with our logistics provider and filing a claim with them. We have issued you a full refund on your order.

    Apologies for the inconvenience.

    Customer Answer

    Date: 15/12/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *****

Spark Paws is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.