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Business Profile

Risk Management

Gallagher Bassett Canada Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Risk Management.

Complaints

This profile includes complaints for Gallagher Bassett Canada Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gallagher Bassett Canada Inc has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:31/05/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A ****** forklift with chains on its wheels damaged my driveway in April 2023. ****** forwarded my claim to Gallagher Bassett Canada Inc in April 2023. Today is end-May 2023 and the adjuster, Marc L., has only contacted me once. He told me at that time that ****** could not be held responsible as indicated in the contract. I contacted my lawyer and she indicated that the clauses indicated did not apply to me. I have emailed Gallagher Bassett Canada Inc on two occasions since and they are not responding. The cost to re-seal my driveway is approximately $500 and that's all I'm seeking. I want reparations to be made so I can seal my driveway and avoid any further damage, especially this winter.

      Business Response

      Date: 08/06/2023

      As of today June 8, 2023 the customer has been contacted and the matter has been resolved. The customer will provide the addition information required to finalize the matter. 

      Thank you.  

       

       

      Customer Answer

      Date: 08/06/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ******

    • Initial Complaint

      Date:21/04/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 3,2022 we were instructed by **** ***** to contact their insurance company because their delivery company ****** *******, damaged our brand new floor while pushing a stacked washer/dryer tower into a laundry closet. These two men came in with only straps to move a 350 pound unit and asked me if I had any ******* They sprayed the ****** on the floor and pushed the unit into the closet. I left my house when the floor was still wet from the ****** but when my husband returned home from work, he saw the scratches on the floor and we immobilized contacted both **** ***** and ****** *******. The insurance company asked us to provide them with pictures and an account of what had taken place on the date of delivery. They also requested two estimates which we provided for them. In the process of just under a year, we have gone through several adjusters each time they requested that we resubmit all the information which we did. When it finally came time to pay the full amount of $3076.50 they informed us that they were willing to pay half because they claim they do not have enough evidence as to who has done the damage, and that we could have done the damage ourselves. (not sure how we possibly could’ve done this since the unit was pushed into a closet with no means for us to get behind it to push it. We have provided pictures showing that the damage is not only on the outside of the closet, but also underneath the unit proving that the damage was done by them. They are refusing to look at all the evidence that we have provided for them and yesterday they informed us that our claim would expire on May 3 of this year. We are asking for the full amount for the damages that were incurred during their negligence in not having proper tools. Common sense alone should tell them that a 350 pound unit when moved an inch at a time puts a pressure of 1000lb per sq.inch of force to move it across the floor. Thank you in advance.
      *** *** *** ********

      Business Response

      Date: 09/05/2023

      Thank you for the notice of complaint. 

      Gallagher Bassett Canada is not an insurance company we are third party administrator acting on behalf of the **** ***** Canada. **** ***** Canada has relationships/hold harmless agreements with multiple vendors/suppliers.    In this case ****** *******.   ****** ******* contractually is responsible to assist the ********'s with their damages should they be liable for the alleged damages.

      ****** ******* as of today May 9th,2023 have advised they will compensate the complainee for the full amount of $3076.50

      ****** ******* will deal directly with the complainee. 

      Customer Answer

      Date: 24/05/2023

      Thank you for helping us with our claim. I did respond that we were happy with the response that we received regarding Gallagher Basset/****** ******* but somehow you did not receive it so I’m sending it again.
      Thank you, 

    Gallagher Bassett Canada Inc is NOT a BBB Accredited Business.

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