We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Soundproofing

JAD Soundproofing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Soundproofing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:24/06/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date & Amount: We paid the deposit of $3,550.42 + $461.55 HST on Dec 23, 2023. The balance of $9,361.28 (HST inclusive) was not paid.

    What the business committed to provide: JAD Soundproofing, owned by **** *******, committed in a contract to soundproof a wall between two rental units and a ceiling between a rental bedroom and our upstairs living room in our triplex.

    Nature of the dispute: The soundproofing work was ineffective and poorly executed. We hired an independent acoustical engineer who confirmed that **** failed to treat the entire ceiling, leaving the entire bulkhead portion untouched, which rendered the soundproofing "completely ineffective." Also, on the wall between rental units, **** failed to seal the side of the wall and the area where the bulkhead connects with the wall, allowing sound to easily bypass the treated areas, resulting in no improvement.
    **** conducted manipulated sound tests to deceive us into believing his work was effective. The pre-construction test played pink noise at a deafening 90-decibel, while the post-construction test volume was lower by approximately 30 decibels. At the post test, we were suspicious and followed **** into our rental unit to inspect his speaker setup, where we verified the volume was dramatically lower than the pre-test.

    Whether the business has tried to resolve the problem: We have requested the test results, in writing, on three occasions, and **** refuses to provide them. We know this is because the results were manipulated and would not withstand scrutiny. In a review response, **** falsely claimed that “we saw the test results.” We have also requested a refund of our deposit and reimbursement for the expert report, but **** hasn’t replied or refunded anything.

    We are seeking:
    1: Deposit refund: $3,550.42 + $461.55 HST = $4,011.97
    2: Expert report reimbursement: $1,150.00 + $149.50 HST = $1,299.50
    3: Compensation for rental vacancy losses: $2,816.00 (no HST)
    Total amount: $8,127.50

JAD Soundproofing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.