Reviews

This profile includes reviews for Bell Canada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bell Canada has 6 locations, listed below.

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  Bell Canada

  PO Box 9000 Stn Don Mills North York, ON M3C 2X7

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  Bell Canada

  238 Church St. Fort Frances, ON P9A 1C8

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  Bell Canada

  P.O Box 5490 Vancouver, BC V6B 4B5

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  Bell Canada

  100 Dundas Street, Floor 6 London, ON N6A 5B6

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  Bell Canada

  1001 William St. Thunder Bay, ON P7B 6M1

Review Details

• Review fromRobert R

  Date: 21/06/2025

  1 star
  Won't respond to hook up security camera at a new address for an unhealthy senior. I returned t.v. and remote modem. By mistake sent back the camera HUB. Spoke to tech, billing and customer service with no help. Also told me I can't hook bell camera on *****'s service. ***** * **** When service man came to install it he said, IT DOESN'T MATTER WHO THE SUPPLIER IS AS LONG AS YOU HAVE WI FI.
  THEY WANT $650.00 IF I DON'T HONOUR MY CONTRACT UNTIL 2026.
  ALL I WANT IS THE HUB BACK A CAMERA INSTALLED ON THE EXISTING WI FI. VERY FRUSTRATED ****** *******

• Review fromAslihan T

  Date: 14/04/2025

  1 star
  Bell has control over copper lines for the internet services provided by 3rd parties.
  In particular when a copperline is leased to an independent ISP ( internet service provider) as a " dryloop" they introduce delays in activation. In a city like Toronto to activate a " dryloop" for internet connection all they have to do is to flip a switch and they do not need to come to the actual site. They misrepresent the work by stating that on field installation is needed & cause a delay in the service. I needed a dryloop I.e. ( data being allowed through the copper line without an active phoneline) to reinstate my internet connection. They had activated my " dryloop" overnight a day prior to the appointment with bell technician and my internet had started working. Due to a misunderstanding with the technician -who declared that he was there to install a "Bell modem" and dryloop , which was not what I was expecting, as my internet was not with Bell rather with a 3rd party who leased the copper lines from Bell, I refused the work. My internet kept working until my ISP told me that I needed a 2nd appointment with Bell for another 4 days later to verify the dryloop. 15-20 minutes after that, my internet stopped working. Line was dead/ switched off . I called my ISP who created a ticket with Bell. In brief Bell seems to ***** their control over the copper lines. switching the lines on / off seem to take a very short time and does not seem to need an on site technician. Despite that they opt to let 3rd part customers wait for activation and are capable to deactivate the line in a matter of minutes. In a city like Toronto with adequate infrastructure there is no real site work for " installing a dryloop". It is just flipping a switch remotely. Bell misrepresents the work and uses it to delay service to 3rd party ISP companies and their customers. **** ********* *** **** ****** ********* **** ** ** ********* *** **** **** ** ** ***** *** **** ******

• Review fromFred G

  Date: 25/03/2025

  1 star
  Bell, after years of being your customer, I’ve had enough. You’re charging me monthly for outdated equipment (Home Hub 3000) that barely functions, then have the nerve to ask for an additional $7/month just to replace it with a modem that actually works? That’s not an upgrade—it’s a repair you’re disguising as a rental fee.
  In ***********, we currently have no real competition, and you know it. You’re banking on the fact that customers have no choice, but let me make this clear: the minute **** is live, I’m gone. ****** ***** ********* ** **** ****** *** *** ***** I’m tired of the dropped connections, poor speeds, and ridiculous monthly charges for equipment that should be standard. This isn’t 2005. Stop treating your customers like we’re stuck in the past.
  ** ****** *********** *********** Wait for real fibre. Wait for companies that don’t treat you like a *******. Bell’s business model is built on limited options and zero accountability.

• Review fromDAYAPAL S

  Date: 02/02/2025

  1 star
  Bell made a mistake by offering me a wrong promotion to start with and I was asked by to call after my bill is generated to returned $10 for each line. I could not call for few months due to health issues & I was denied previous credits. ** *** **** ******** ** ***** . I spoke to Manager Ann & she said that system only allows to go back 2 months & bell is keeping my money for atleast 8-9 months. *** *** **** **** **** ****** ** ** **** ******** ****** ***** ** ******* ** *** ** **** **** *****

• Review fromKarmella B

  Date: 30/01/2025

  1 star
  I have never dealt with this company, ** **** *** ********** ** ** *** ***** ******* ***** *** **** **** **** ********* ** *** several weeks now. I have no idea why or how they have my number, but they have called me at least 75 times in the past 2 weeks. I don't answer the calls as my phone automatically recognizes they're spam and blocks the call from going through, but they leave voicemails claiming I need to call them. No, I don't need to call them. They need to leave me alone. Next step is reporting them to the CRTC *** **** ***********

• Review fromHolly P

  Date: 16/01/2025

  1 star
  I’m having a hard time getting my tv and Internet services back on and i have made payments and I spoke have to a number of different agents and they wouldn’t turn my services back on also?

• Review fromA. F.

  Date: 16/01/2025

  1 star

  A. F.

  Date: 16/01/2025

  ****** company, constantly increasing prices. Not even 6 months after bundling and increasing my services, they hit me with a price increase. ** ***** ****** * ********* **** *** *** ********

  Bell Canada

  Date: 21/01/2025

  ******* *****,
  I have checked your invoices from the last 6 months and I do not see the price increase that you are referencing. Your internet subtotal is $55.00 and your mobility subtotal is $51.52 and has been for the period Jun 2024 to your last invoice December 2025.
  Perhaps the extra charges are usage fees that you are referencing.
  Having said that your prices are not guaranteed and are subject to change but you will receive at least 30 days notice before that occurs.
  *******

  A. F.

  Date: 22/01/2025

  Thank you for your response but you may have not understood the issue. After less than 6 months of bundling, you have NOW gave me a price increase, starting February 2025. The issue is that there is no loyalty to existing customers and no shame increasing prices less than 1 year after a loyal client upgrades their services. Hope this helps!

• Review fromCheryl H

  Date: 16/01/2025

  1 star
  ************* ***** ** ** *** ** **** * **** ******* the absolute worst customer service experience I have had. Spent more than 5 hours on the phone over the span of 4 days, working to resolve our issues. The technical reps had no clue and would keep me on the phone for hours redoing the exact same thing over and over with the exact same ‘error messages’.
  Very reluctant to send out field technician, when they finally did, after escalating to the escalation desk, the technician advised that we could not have fixed this issue on our own. Apparently the cable receiver is not strong enough to do updates without being hardwired to the modem. We had to find another tv for the technician to hook up the box in proximity to our modem to hardwire the receiver to the modem.
  In trying to get to the point where we could even get a field technician, we had CSR’s leave us on hold indefinitely until we hung up, another that told us new equipment was sent, only to find out it was never sent. We had another cold transfer us to the wrong group and endless reminders for us to use the on line tools (from the CSRs, who should have been able to help us) yet when we did, it kept saying it didn’t know how to help us.
  A very frustrating experience, made me regret leaving ******. ******* ******* ** ** ********** *** ****** ** *** ******** **** ** ******* **** **** ** ***** **** ******* Bell is simply not worth it.

• Review fromFrank C

  Date: 11/01/2025

  1 star
  **** *********** **** **** * ******** ****** ****** *** *** **** *** In understanding tech, it is disheartening to deal with the ******** service as well as customer service they provide. A plethora of issues with their 4k tv boxes just simply turning off and staying off (have had 4 boxes sent out, a few completely defective). As well as internet issues where they install the modem underneath the porch in a basement full well knowing that the internet will not be able to transmit throughout the entire home. What is the ONLY option? Paying monthly for a pod that (you hope) will extend the WiFi throughout the home. The kicker is, I was promised one of these sent to us for free but they sent us a "wireless transmitter" for the tv receiver instead. Upon calling and stating they sent the wrong product, they acknowledged the mistake but follow it up by saying they WILL NOT send us the pod for free. Having Bell for TV and Internet has actually been one of the most stressful experiences I've ever had to deal with. No one at Bell cares. ** ****** **** **** ***** **** ***** ******** *** ****** * *** ********** I have learned that Bell Canada actually has a contract term that states they are NOT obligated to provide service, just that they are to try and troubleshoot issues with the customer. If that does not say it all, I don't know what will. They are essentially ******** people who have no other alternatives and being charged heavily for it.

• Review fromDeborah-Anne B

  Date: 09/01/2025

  1 star
  ******** ******* *** I'm not even with them. Have been receiving MULTIPLE calls daily for MONTHS and when I ask to be taken off the list or stop calling they just hang up on me. ******** ****** **** ****** ***** **** *** ** *****  I can't get hold of anyone to file a complaint - I either get hung up on or left on hold for minutes and hours.
  And yes I am on the national do not call list AND I have requested them to take my off the list, but THEY STILL CALL
  **** **** *** **** **** ****.
  I have filed a complaint with the CRTC.