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Business Profile

Telecommunications

Comwave Networks Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

This profile includes complaints for Comwave Networks Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Comwave Networks Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 57 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:13/02/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a 3 year contract with Comwave in May of 2021. I called them to inquire about the actual end date of my contract. When I signed I was assured it was just 3 years. I called today and they now tell me my contract is not up till December of this year. This is absolutely incorrect. They said it was because my first 6 months was free. I decided I would not renew because there is a program in my city for senior, and low income customers, which is substantially lower and it covers my basic needs. I can't spend another year with this despicable company. My solution needed is to end my contract in May of this year as I signed. I can't afford another 11 months of this service. *** **** ** ** * ********* ******* *** *** ****** ******* * **** ******** ******* ***** **** * ***** ** ************. I need it to end. I am ready and willing to pay and complete this contract through May, but I can't do this anymore. I have had so many billing issues, and unfair business practices with Comwave. I need it to end. Please help me.

      Business Response

      Date: 21/02/2024

      We have reached out to the customer to provide a resolution regarding his complaint.
      We hereby confirm that the customer’s 3 year contract will be up in May this year; as such, he is free to cancel his Comwave account after May of 2024 without paying cancellation fees.


      Additionally, as per our Terms and Conditions 3.06, only a Restocking Fee of $25.00 plus tax will be applied to each device upon its return. 
      Based on our records, the customer paid a security deposit of $140.00 upon sign-up. As such, the restocking fees totaling $75.00 plus tax can be deducted from this security deposit upon request and we will refund any remaining amount.


      The customer agreed to this resolution.

      Customer Answer

      Date: 21/02/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** *****

    • Initial Complaint

      Date:18/05/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account #******* May 15, 2023 They renewed our service increased the price from $85 to $175 without notice then we called they dropped the price to $90 but we found Fibre optic for $50 called to cancel they want $600 to cancel it

      Business Response

      Date: 26/05/2023

      We have not been able to reach Ms. ******** regarding her account and the BBB complaint received.
       
      We have emailed the customer at  ********@*******.com requesting her to reply or call us back so that we can reach a conclusion regarding the case. Please refer to the attached email thread for further reference.
       
      Due to the previous details, we would like for the customer to coordinate with us in order to reach a satisfactory resolution.

    • Initial Complaint

      Date:14/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for comeave services around 9 years ago and after bring told they don't service NY area several tines * **** **** I finally got a woman that didn't no y I was told that an easily signed me up which was a great experience for the first say five years . The problem arose after I got their TV package . First they sent a modem without a technician and we are not tech savvy so it was a good year of hours of time on the phone trying to " trouble " shoot finally we got a sub par TV experience not being able to access half the channels despite paying for the deluxe package. Then to top that off this whole time the home phone service I was paying for since I first singed up had never worked not one time. When I again was on the phone with them and asked to cancel phone I was told if I did I would be paying more and I was under contract! This blew me away since not once was I told I was under contract ! I never signed nothing and all I remember was getting random calls through out the years about being a oerferred customer who was getting offered a premium rate ! This was then I guesse lacking you in contract! * *** ******** ** ** ****** ***** * ** * ***** ** ******* **** ****** ** ***** they finally told my husband the mitem I had does not work for my area! I got no refund for those years even tho I faithfully paid my bill on time and so I canceled service only to find out they sent me to collections!! ******* ** ** *** ***** ** * *** **** **** *** *** ******* *** *** *** **** ** ****** * Bottom line I'd they say I owe them 800 dollars for a service I never was able to use and now my credit is getting messed up * **** ******* **** **** **** ** ******** * ** *** ** *** **** ******* **** **** ********* ** ****** *** ******** ******* ** ******** 

      Business Response

      Date: 24/04/2023

      We have reviewed the customer’s case and have tried to reach her to provide a resolution regarding her complaint.
      We tried to reach her on the phone, but we were unsuccessful; thus, we have sent her an email with the resolution.
      We advised the customer that based on our findings, one of our sales representatives called her in January 2020. The representative offered a reduced monthly price in exchange for a contract renewal and the customer agreed.
      As such, an early cancellation fee of $200.00 plus tax per service was applied to her account.

      Additionally, the customer stopped two payments for the monthly service fee of April and May which generated two returned payment fees of $25.00 plus tax each. However, since the customer stopped using our services on April 11, 2022, we will waive the balance for the monthly fees.

      In an effort to resolve this complaint, we have reached out to the Collections Agency on the customer’s behalf and have asked them to waive the total outstanding balance of $820.37 which represents the monthly fee for May, the two returned payment fees and the Early Cancellation fees that will be removed as a courtesy. 

      The Collections Agency has confirmed that the customer’s file has been closed in their office.

      The customer has been informed and agreed.


    Comwave Networks Inc is NOT a BBB Accredited Business.

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