Complaints

This profile includes complaints for Rogers Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Rogers Communications has 22 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Rogers Communications

  855 York Mills Rd North York, ON M3B 1Z1

• 

  Rogers Communications Inc.

  1316 2929 Barnet Hwy Port Coquitlam, BC V3B 5R5

• 

  Rogers Communications Inc.

  16 Floor 4710 Kingsway Burnaby, BC V5H 4W4

• 

  Rogers Communications Inc.

  14A 650 W 41 Ave Vancouver, BC V5Z 2M9

• 

  Rogers Communications Inc.

  939 2002 Park Royal S West Vancouver, BC V7T 2W4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:14/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Rogers' Pay As You Go mobile service for 11 years. Recently, I received a notification from Rogers stating that the Pay As You Go service will be terminated on February 20. I have a balance of $110 on my account, and the service was initially set to expire in September 2025.
  
  I contacted Rogers to inquire about the service and the remaining balance, asking whether I would receive a refund or if the balance could be applied to a different plan. Rogers informed me that I could switch to another plan, offering a $5/month or $10/month option, but only providing six months of free service. Beyond that, the remaining balance would not be refunded or applied.
  
  This is a unilateral change to the agreement by Rogers, which I believe violates CRTC regulations. According to the CRTC, I have the right to refuse changes to my plan and charges. However, Rogers is insisting on terminating the contract and seizing my remaining balance.
  
  If I choose the $5/month plan, I will lose $80 plus tax. If I choose the $10/month plan, I will lose $50 plus tax. I find this unfair. My request is to switch to the $10/month plan but to have my existing balance fully applied toward the new plan's costs, giving me one year of free service.

  Business Response

  Date: 15/01/2025

  At Rogers, we value the feedback received from our clients, and would
  like to thank **** for presenting this matter for review. 
  
  Client Concerns :
  -The customer is seeking a refund of their prepaid services since they
  are being discontinued.
  
  Investigative Findings :
  -Prepaid services are non refundable.
  
  Resolution :
  Rogers’ Office of the President successfully contacted the customer on January
  15, 2025.
  -The customer was informed of the competitive plans and offers that are
  available.
  -An offer was extended to the customer.
  
  Rogers would like to thank the customer for their co-operation in
  the resolution of this concern.  

  Customer Answer

  Date: 15/01/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:13/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase my phone through the companies "Bring it back" deal. Was told that all I needed to do was make sure the phone was in good condition and not broken to participate in the bring it back deal.
  
  My contract ended on January 7th and I received an email from rogers saying my contract was ending on the 8th and I would need to make arrangement to bring it back.
  
  I like to plan ahead and already had a phone and plan I was switching to. ***** was able to give me a beter deal. So I made the switch and ported out my phone number to the new phone. Then I could go through the process of transferring everything to my new phone and wipe my old phone to prep it for shipping back to rogers.
  
  The only instructions online being that the phone needs to be in good working condition with no damages. That describes my phone and now I was set with all my contacts and files transfered to the new phone.
  
  At this point, I head into the Rogers store to conduct the return. They informed by that it was boxing day but because I had already ported my number, I would need to wait until a specific employee was there, as only she could help with that kind of return. I came back on the 30th and that lady wasn't in the store and I got told to try ***** ****** mall store.
  
  Wasn't able to make it to ***** ****** mall until the 7th, they told me I needed to go to a different corporate store to return it. ****** mall, on the opposite side of the city, which would be closed before I made it. So I finally just decided to call Rogers client service.
  
  I told them about my issues, and they apologize. They informed me I wouldn't be charged for the phone as long as it was returned and that they will send a shipping tracking number to use to ship the phone. I was then informed on Monday to not ship my phone as they couldn't promise that they could refund me the $634 for the phone or return the phone back to me. Essentially forcing me to pay twice for a phone I cant keep.

  Business Response

  Date: 15/01/2025

  Hello,
  
  REF:  BBB Serving Central Ontario Complaint #*********
  
  At Rogers,
  we value the feedback received from our clients and would like to thank ******for presenting this matter for review. 
  
  Client
  Concerns:
  -Customer activated
  a cell phone line and purchased a device via the Upfront Edge program and was
  misinformed on the terms of the program regarding the return of the device at the end of the agreement. Resulting in being charged the Upfront Edge amount
  following the cancellation of his account.
  -Customer requested
  to return the device and a billing adjustment.
  
  Investigative
  Findings:
  -We
  reviewed the account and provided the terms and conditions of the Upfront Edge
  program.
  -We
  apologized for the misinformation provided.
  
  Resolution:
  
  Rogers'
  Office of the President successfully contacted the customer on January 15,
  2025.
  
  -We
  informed the customer we authorized the return of the device imei XXXXXXXXXXXXX***
  and an adjustment  will be made once the
  device is returned to our attention.
  
  Rogers
  would like to thank?the customer for their co-operation in the resolution of this
  concern.  

• Initial Complaint

  Date:09/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm currently a Rogers customer and use their internet services. I am relocating to Peterborough, and I called Rogers to relocate my internet service to the new address. They checked the address on their system and told me the area is not covered. Then they told me the following options: 1) transfer my service to someone else, or 2) cancel the service and pay early cancellation fees.
  
  I do not have anyone to transfer the service to, and I would very much just like to stick with Rogers. Rogers not providing internet coverage to my new address is something I did not know when re-locating, and their coverage map is out of my control/knowledge.
  
  I disputed the early cancellation fee (received case ID: ***********). I then reviewed the "Rogers Terms of Service and Other Important Information" for early cancellation and all I found are generic wording to pay a fee if cancelling early without much details. The early cancellation wording implies "the customer is looking to cancel on their own accord", instead of "being forced to cancel due to Rogers service limitations."
  
  As such, I strongly disagree with Rogers' handling of this early cancellation fees. Their early cancellation policy does not apply in my situation, and I tried to communicate it to the manager I was speaking to but they weren't interested in the specifics, and instead kept asking me to pay the cancellation fees because they couldn't do anything else for me.
  
  I would much like to keep the service, and again, Rogers not providing the service to the new address is outside of my control.

  Business Response

  Date: 16/01/2025

  At Rogers, we value the feedback received from our clients, and would
  like to thank ***** for presenting this matter for review. 
  
  Client Concerns :
  -The customer is moving to an address where Rogers does not provide
  services.  
  -They are seeking an adjustment towards the applicable cancellation
  fees.
  
  Investigative Findings :
  The customer has a 24-month agreement on their account.
  
  Resolution :
  Rogers’ Office of the President successfully contacted the customer on January
  16, 2025.
  -We informed the customer that the agreement is valid and fees are
  applicable.
  -As a gesture of goodwill, an adjustment was offered to the customer.
  
  Rogers would like to thank the customer for their co-operation in
  the resolution of this concern.  

  Customer Answer

  Date: 16/01/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ***

• Initial Complaint

  Date:09/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $50 for 25mb of data usage above my phone plan limit. This is a ridiculous price. I was told on the phone by a Rogers customer service employee that this charge would be removed. It was not, so I cancelled my account. They have sent creditors after me for about $30.
  
  Rogers has recently come into bad press for their charging practices.
  
  I would like this $30 issue to go away. Thank you.

  Business Response

  Date: 15/01/2025

  At Rogers, we value the feedback received from our clients, and would
  like to thank ***** for presenting this matter for review. 
  
  Client Concerns :
  -The customer is contesting the remaining balance on their account.
  -They were charged for data overage and are seeking an adjustment.
  
  Investigative Findings :
  -Notifications were sent offering data options to minimize cost.
  
  Resolution :
  Rogers’ Office of the President successfully contacted the customer on January
  15, 2025.
  -The customer was informed the data overage charge is valid as they
  exceeded their plan limitations.
  -As a gesture of goodwill, an adjustment has been applied to their
  account.
  
  Rogers would like to thank the customer for their co-operation in
  the resolution of this concern.  

  Customer Answer

  Date: 16/01/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** **********

• Initial Complaint

  Date:08/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue is about Rogers cancellation of prepay and not refunding the $333. balance on my phone account. The phone was switched to a $5. a month talk and text plan for 3 years in December 2024 so that I could continue to keep my phone number. The only offer was to have 12 months of the $5. charge for free which leaves $273. of my money lost. This is unacceptable, not only for me, but for the thousands of people who also deserve a refund. An online complaint in December got no response. Also, the day before I went to the Rogers store in person to switch to the 3 year plan, Rogers sent a message that the final day for doing this had been changed from December 16th to February. I would have waited, but the staff could not guarantee that the $5. plan would still be available then. This is an outrageous way to do business.

  Business Response

  Date: 10/01/2025

  Hello,
  
  REF:  BBB Serving Central Ontario Complaint #********
  
  At Rogers,
  we value the feedback received from our clients and would like to thank ***** for
  presenting this matter for review. 
  
  Client
  Concerns:
  -Customer was
  migrated from Rogers Prepaid to Postpaid services as the Prepaid services will
  no longer be supported.  Her account had
  a balance of $333.00 and customer was offered a promotional plan of $5.00
  monthly at no cost for 12 months, leaving the account with a balance of
  $273.00.
  -Customer requested
  a refund.
  
  Investigative
  Findings:
  -We
  reviewed the customer concern and account.
  -We
  informed the customer prepaid balance are non-refundable.
  
  Resolution:
  
  Rogers'
  Office of the President successfully contacted the customer on January 10,
  2025.
  
  -We
  reviewed *****’s concerns and informed her Prepaid balance is not refundable
  and presented a resolution that the customer agreed to.
  
  Rogers
  would like to thank?the customer for their co-operation in the resolution of this
  concern.  

• Initial Complaint

  Date:08/01/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Rogers 3 times regarding fixing a billing issue for unreturned equipment (*** ***** ******* ********* *********************). This was after Rogers informed me I would not be charged for late equipment due to the ongoing ****** **** strike (***** * ********* *********** ***** **** ****** ********** *************). Although the email dated Nov. 29, 2024 indicated I have previously received a notification and return shipping label from Rogers, I had not after cancelling my services.
  
  I think contacted Rogers immediately to get a return shipping label so that I could send my equipment in as soon as the ****** **** strike ended. I received my ****** **** return label after a customer service chat on November. 29, 2024 (***** - **** **** ********** **** **********). The equipment in question was returned on Dec. 20, 2024 (and delivered Dec. 24, 2024) as ****** **** had by that time resumed deliveries (*** ********** ********** **********).
  
  It seems Rogers acknowledges as much in their email communications (***** * ********* ******* ********* **** ****** ********* ****** ******* ********* *** *** **********) but for whatever reason this still is not reflected in my account balance threatens to have my account go into collections (****** ********* *** ********* **** ***** * **** ***************).
  
  I would like this billing mistake and the collections threat fixed ASAP.

  Business Response

  Date: 14/01/2025

  Hello,
  
  REF: Better
  Business Bureau complaint #********
  
  At Rogers,
  we value the feedback received from our clients and would like to thank **** for
  presenting this matter for review. 
  
  Unfortunately,
  we were unable to contact the customer by phone or email to further discuss and
  address this matter.
  
  Rogers is
  looking forward to the opportunity to address the customer's concerns at their
  convenience

  Customer Answer

  Date: 18/01/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because nothing has been resolved.

  Initially the credit for returned equipment was applied to my bill (Jan. 10, 2025) but less than a week later, the charge is back on my account (*** ********) and I’m getting more letters/calls from Rogers demanding payment for past due charges I should never have been charged for in the first place.
  
  Frankly, I don’t have the time or patience to call/wait on hold and explain the whole thing again. This is next level incompetence.

  So no, I’m not satisfied at all and this cements my decision to leave Rogers and never return.

  I will reach out directly to the Office of the President to try and sort this out.

  
  
  
  Sincerely,
  
  
  
  **** ****

  Business Response

  Date: 27/01/2025

  Hello,
  
  REF: BBB Serving Central
  Ontario Complaint #********
  
  At Rogers, we value the
  feedback received from our clients and would like to thank **** for presenting
  this matter for review. 
  
  Unfortunately, we were
  unable to contact the customer by phone or email to further discuss and address
  this matter.
  
  Rogers is looking
  forward to the opportunity to address the customer's concerns at their
  convenience.
  

• Initial Complaint

  Date:08/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2024, I got two phones after spending around 15 hours dealing with the process. A manager assured me that my monthly charges, including taxes, would be $169.53, and they confirmed there would be no changes to my plan. However, when I received my bill, it was over $182. When I raised the issue, I was told that prices had increased and I needed to pay the higher amount.
  
  I've been a Rogers customer for over 10 years, and I was informed that the discount I had been receiving no longer applies. However, when I got the phones, I was explicitly promised that my monthly payment would remain $169.53. Now, I’m being told that nothing can be done and that it’s “just an $11 difference,” as if that’s insignificant. Additionally, I was told that since everyone else is paying the price hike, I should too.
  
  My question is: why wasn’t I informed about this price increase when I got the phones? As a customer, don’t I have the right to be fully informed when making a decision about a service? Promising one price and then charging more later is not only misleading but feels like ***** from customers.

  Business Response

  Date: 15/01/2025

  Hello,
  
  REF: BBB
  Serving Central Ontario Complaint #********
  
  At Rogers,
  we value the feedback received from our clients and would like to thank *******
  for presenting this matter for review. 
  
  Unfortunately,
  we were unable to contact the customer by phone or email to further discuss and
  address this matter.
  
  Rogers is
  looking forward to the opportunity to address the customer's concerns at their
  convenience

• Initial Complaint

  Date:08/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding the mishandling of services and overcharging by Rogers Communications.
  
  In October 2024, I informed Rogers that I was moving from one address to another and requested a transfer of my internet connection. I was assured that the transfer would be completed promptly. During this process, I inquired about the possibility of setting up a new connection at the new address instead. Rogers confirmed that my existing connection would be canceled, and a new connection would be activated without any issues.
  
  Despite these assurances, Rogers failed to cancel the original connection and continued to charge me for an inactive service. This has resulted in double charges for internet services—one for the new active connection and another for the unused, old connection. Furthermore, despite escalating the issue to a supervisor and being promised a resolution, I was also charged an unwarranted cancellation fee.
  
  This situation reflects negligence and a lack of accountability on the part of Rogers Communications. I believe it is ********* for the company to charge customers for services that were explicitly requested to be canceled.
  
  Desired Resolution:
  Immediate cancellation of the old connection without any cancellation fee.
  A refund for the charges applied for the unused connection over the last three months.
  I hope the BBB can assist in holding Rogers accountable for this issue. Thank you for your time and consideration.

  Business Response

  Date: 10/01/2025

  At Rogers, we value the feedback received from our clients, and would
  like to thank ******* for presenting this matter for review. 
  
  Client Concerns :
  -The customer states that they had requested their services to be moved
  to a new location.
  -They had temporarily activated services at the new location during the
  move.
  -They are seeking an adjustment of the services at their old address
  after they moved.
  -They are requesting to modify the services included in their agreement
  (TV service).
  
  Investigative Findings :
  -Two services were active at two addresses as requested by the customer.
  -The customer did not contact us to process the cancellation and move
  order.
  -The customer’s original service agreement includes Internet and TV
  services which are on a term offer.
  
  Resolution :
  Rogers’ Office of the President successfully contacted the customer on January
  10, 2025.
  -We informed the customer we would need to cancel the temporary services
  and move the original service to the new address to avoid any cancellation fees.
  -We explained that the agreement includes Internet and TV. The TV
  service cannot be removed without penalty.
  -An adjustment was applied on the account.
  
  As the customer was not satisfied with the offer as presented by Rogers’
  Office of the President, we have informed ******* of the
  final stage in our complaints process.? Rogers is appreciative of the opportunity
  to address this concern and regret that an amicable resolution could
  not be attained at this time.  ?  

• Initial Complaint

  Date:06/01/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to cancel ****/Rogers Direct TV month to month service on behalf of my deceased Father. I've been on hold for 3hrs and 41 mins. Cannot cancel the service without speaking to someone as there are no ways to cancel the service online, am directed to this number where no one is answering calls. This type of interaction should take no less than 20 mins. I'm now almost four hours into waiting. I've tried online chat 5 times, it continually disconnects and asks if I'd like to log the call I didn't even have. I cannot cancel payments and ignore them as it will rack bills up. The account is overpaid by $320.82 which we want reversed and the account closed.

  Business Response

  Date: 09/01/2025

  We have reached out to this respondent and have made plans to communicate at a more opportune time 

  Customer Answer

  Date: 10/01/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they did reach out and it was an inopportune time, we scheduled another appointment for the morning and they did not reach out at the schedule time. They did not follow through on their requirements. 
  
  
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 14/01/2025

  We appreciate the opportunity to respond to this customer's family's complaint. We were able to connect with ****** and apologize for any frustration arising from this situation. We reviewed the final disposition of the account in question and provided all the required information regarding the return of the required rental equipment as well as the return of any credit balance left on the account.

   

  Customer Answer

  Date: 15/01/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:03/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ever since Roger's bought out Fido, my service provider of 15 years for our cell phones, the customer service has went down tremendously. Multiple times in the last 3 months specifically I call about issues regarding my phone or my phone bill due to errors, and or make payment arrangements and every single time (never fails) I receive the most disgusting service. Today is my breaking point! I paid my bill in full on jan 1st I got cut off notice on Jan 3 2025, I called to tell them I paid and he said it's my fault I should have paid with cc, I don't use cc and he proceeds to laugh at me and tell me and I asked for a supervisor, he laughs again and gets insulted and argues with me cause I said "I don't want to deal with low level representatives, give me a manager" and he just kept laughing and arguing with me over thus. I hung up and called back, got the exact same guy, hung up. Called back, I got a woman who refused to put me through to management. They are notorious for arguing with customers, I've made several complaints which are recorded. THIS NEEDS TO CHANGE AND NOBODY IS TAKING IT SERIOUSLY.

  Business Response

  Date: 09/01/2025

  At Fido, we value the feedback received from our clients, and would like
  to thank ******** for presenting this matter for review. 
  
  Client Concerns :
  -The customer is providing feedback regarding their experience with our
  contact center agents.
  -They state that they have received a notification of suspension even
  though a payment has been made.
  
  Investigative Findings :
  -Notifications are sent in accordance with the WCOC.
  -Payment methods have different posting delays.
  
  Resolution :
  Fido’s Resolve your concern team successfully contacted the customer on January
  4, 2025.
  -Feedback has been taken from the customer.
  -The customer became uncooperative and terminated the conversation.
  -In accordance with our terms of service, the customer was given a
  warning regarding their behaviour towards our employees.
  
  As the customer was not satisfied with the offer as presented by Rogers’
  Office of the President, we have informed ******** of the
  final stage in our complaints process.? Rogers is appreciative of the opportunity
  to address this concern and regret that an amicable resolution could
  not be attained at this time.  ?