We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tour Operators

Insight Vacations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tour Operators.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ** *** *** *** I booked a tour for May 18th but that tour is no longer offered, I send then a refund request but to no avail. For some reason they changed the tour for a trafalgar trip that I never approved as they would not honor a price quoted.
    I am asking for your help in my $400.00 refund.

    Thank you in advance
    *** ****

  • Initial Complaint

    Date:23/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a booking with Insight Vacations for a 14 day tour named Country Roads of Switzerland On January 4, 2023 and made the required $400.00 deposit, booking reference *******. On February 11,2023 I received an email from Insight Vacation showing that the same tour I had booked in January was now on sale for $1400.00 less than I paid for the initial booking. I asked Insight Vacations if we would get the same price as the sale price but had no response. As there was timeframe to book the sale price I did so thus having 2 bookings for the same tour. Since February 12 I have attempting to get in touch with the Insight contact centre and have been kept on hold for over 12 hours during the last week and still no connection. I have sent emails to Insight reservations and they have referred me to the Live Chat who refer me to the reservation contact centre. There is a time limit on how far in advance you have to cancel a booking in order to get some refund. I have been requesting someone to cancel the initial booking but nobody seems to be able or willing to do so. The new sale price booking we made is A175201 and we wish to retain that booking as it is fully paid. If we cannot get someone to cancel the booking ******* within the next week we will lose our entire $400.00 deposit.

    We are being told by the reservation team to contact the Live Chat or the Contact Centre but the Live chat is telling us to contact the Reservation Team. All we are asking if for somebody to cancel the initial booking and process the refund portion of our deposit. I have asked somebody from Insight Vacations to contact me as we are unable to get connected to their Contact Centre. * ** *** ***** **** ** *** **** ** *** *** ***** ** ** ********* ******* *** ********* ** ** *** 
    Thanks you for your assistance and look forward to a response from Insight.

Insight Vacations is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.