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Business Profile

Used and Rebuilt Auto Parts

Top Japanese Used & New Auto Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used and Rebuilt Auto Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:28/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 1st 2023 I bought a cart part that was $400 ($100 deposit+$300when I picked up) he told me that I have 30 days warrenty return or exchange. On March 22nd I called him letting him know I want a refund because the product is leaking and defected. He told me that he has another part he can replace with, at this time I didn’t want the other part as I paid my mechanic to order a new part. So I said I don’t want the exchange I’ll have the return, he tells me now that if we have the replacement we cannot refund you. Even though he never mentioned this before. So he told me to come the next day for pick up of the replacement. I was very busy so I ended up going to pick up on MARCH 28th 2023 when I arrived he said he never ordered it because he thought I bought a new one and I didn’t need it, which has nothing to do with him selling me a defected part and giving me my warrenty. So now he tried to say that it’s past the 30days when it only has been 28 days and I called him from the 22nd. * **** **** *** ***** ****** ******* now he’s not refunding or replacing the defected product.

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