Window and Door Installation
Global Windows and Doors Home Improvement IncComplaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
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Initial Complaint
Date:07/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
we placed the order for one window on July 21st2022, he came to our housed took the order and gave us ETA time in 3three weeks , His Name is Alex , who came to our premises.
since then we have not got the widow install , i have made several calls , he was giving us the time which not promising. one month ago he said he will give us the date and time to install
which never happened , now he is telling us i will refund you , that also not happening
deposit money he took from us cad $100.00.
we would like you to get this funds refunded as i have given him on my email , do the E Transfer .
Business Response
Date: 08/09/2023
Business response was taken by BBB staff over the phone:
The consumer has been refunded their deposit.
Customer Answer
Date: 20/09/2023
Thank you for your time on this investigation after BBB intervention Global refud. The funds in full
Regards
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