We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window Shades

Maxxmar Window Fashions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Shades.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • S. L.

    Date: 17/10/2024

    S. L.

    Date: 17/10/2024

    ****** ****** ** * *** *******
    The sales person from **** ***** Decorating Services who came to my home highly recommended the "zebra" blind, and explained that it would be in two parts. I immediately asked how difficult it would be to keep the two sides in alignment - she said it would be extremely easy. It turns out that they are not easy to keep them aligned, you have to keep trying. It's very frustrating. They are also very noisy.
    When I complained to the salesperson, she forwarded my message to ************.com.
    I was asked to send a video of the mis-alignment and recording of the noise. After reviewing the video, I was told that the installer would return to change the control. He did so and the blind is making more noise than ever and it's still difficult to align the two sides. I've asked for a refund and the vendor Maxxmar refused, they will send someone to pick up the blind & repair it. This is leaving us with no window treatment for our patio door - so much for privacy. ******* ******* *** ******* *** **** ******** *** at this point, I don't believe them when they say it can be fixed. I believe this product to be sub-standard and still want a refund.

    Maxxmar Window Fashions

    Date: 22/10/2024

    Hi ******, we apologize for the unfortunate experience you are having with our product, but you must keep in mind that we are the manufacturer of the product and don't interact with the end consumer. If you are not satisfied with the product you need to contact **** ***** who sold you the product and if necessary have them return the product to us and if the product is under warranty we will either repair it or replace it. Perhaps it could also be an installation issue, but regardless it should be resolved. With respect to getting a refund that would be between you and **** *****, we did not sell you the product they did and if necessary we would refund **** *****.

    S. L.

    Date: 23/10/2024

    We are waiting for the defective blind to be picked up and supposedly repaired. Since we do not have any confidence that this will take care of the problem, we would rather have it taken away and expect a refund. You indicate that the refund should be coming from **** *****, however for **** ***** to refund us, MaxxMar would have to refund **** *****.

Maxxmar Window Fashions is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.